Roto Rooter Complaints and Reviews

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  • Customers like
    • Worked all hours1
    • Job well done1
    • Courteousness of dispatcher1
  • Customers don't like
    • Poor customer service9
    • Overpriced9
    • Crazy hourly rate4

  • Jun 24
  • Plumbing
  • Stockbridge, Georgia
  • Plumbing Services
  • 20
  • REVIEW RATING 4/5

A 4 hour window between 8-12 has come and gone and I have yet to hear from this company. Then I call customer service and nothing becomes of that and then the customer rep hangs the phone up on me. My advice to you is , if you have a need for plumbing service and have time to waste, call Roto Rooter. They are rude and need to learn how to to their customers. They have the name that people... Read more

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  • Jun 22
  • Plumbing
  • Cape Coral, Florida
  • Drain Cleaning
  • 23
  • REVIEW RATING 3/5

A few units in a hotel I manage was backing up so I called Roto-Rooter I was charged $450 bucks for taking a toilet off and pushing the clog further down the line with a camera of course the line clogged up again so I called trying to get them back out the manager was yelling trying to say there is no warranty when the guy just left he then told me someone is coming but never showed I called them... Read more

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  • Jun 21
  • Plumbing
  • Englewood, Colorado
  • Toilet Repair
  • 1
  • 1
  • 34
  • REVIEW RATING 3/5

In July 2014, mr. Rooter of Napa, CA did repair on my plumbing. The cost was nearly $8,000. A few months later, the downstairs toilet stopped up. The first time, I was told that this is free, since I had paid for the one year warranty guarantee. In June 2014, Mr. Rooter uses some high propelled devise to clear my tank. I was charged $678. I had one more month. Under the warranty. However, they... Read more

Was this review helpful? 0 1

Given price for job and serviceman did not have correct part. Spent hours trying to make incorrect part work and had to come back next day. Charged $300 more than original price quote. No one getting back to me to rectify. Add comment

  • Jun 18
  • Plumbing
  • Alexandria, Virginia
  • Plumbing Services
  • 1
  • 1
  • 31
  • REVIEW RATING 4/5

They told me they would give me service between 7 and 9 pm. They called me repeatedly at 6 pm while I was still at work and unable to answer my phone. At 6 30 pm sharp, I left work, saw they had called and called back, letting them know I'd be home promptly at 7 pm. By 9 pm no one has arrived. When I called they told me the technician would be 30 min late!! Wow. Why didn't they just wait for me... Read more

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  • Jun 16
  • Plumbing
  • Columbus, Ohio
  • Drain Cleaning
  • 63
  • REVIEW RATING 4/5

Had a clog in my main..Called Roto Rooter!..Big mistake!!...they sent a guy out to run a snake in the drain..ran it less than 10 mins..couldn't unclog it...Then they sent a guy out with a camera..pushed the camera into the drain about 4 to 5 ft couldn't see anymore with that than I could with a flashlight!..Charged me $109 for nothing!..Then they wanted to cut a hole in my patio and put an... Read more

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Needed new faucet in kitchen, two cutoff valves. The plunger in spare bath and pipe needed replaced. $741. Highway robbery. Never again. I will drown in a water leak before calling Roto rooter Add comment

  • Jun 10
  • Plumbing
  • Richardson, Texas
  • Sewer Line Repair
  • 50
  • REVIEW RATING 4/5

Called for their free estimate. They looked at the problem for 20 minutes and there was no estimate, just a quote of $225 for the first hour. They started the process and then said the 20 minutes for the free estimate would deduct from the first hour. Crooks...pure crooks. They could not fix the problem and stated they had no idea how to do so. Even though they assured me they had the best... Read more

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  • Jun 01
  • Plumbing
  • La Puente, California
  • Clogged Toilet Fixing
  • 94
  • REVIEW RATING 4/5

My toilet just needed a snake to clear the line that was clogged. The guy did nothing but look outside the building and under the building and said the pipe under the building was broken and the dirt was sinking. I told him it was not possible because there was no smell that the sewage was leaking under the building. The fee on Sundays was 45.00 and then he added an additional 45.00 to pour... Read more

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  • May 27
  • Plumbing
  • Richmond, Virginia
  • Sewer Line Repair
  • 79
  • REVIEW RATING 4/5

1st item - Misleading pricing - I called and got a price to jet out a sewer line of $490. When the two man crew get to my house there is an extra $125 added to the cost for ..."2nd man/access basement through coal shoot". First of all there has never been this cost before and second why is this an additional cost? They ran the jet line from the parking space on the street across a 6' sidewalk,... Read more

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