Roto Rooter Complaints and Reviews

1.9
  • Terry the repairman1 votes
  • Job well done1 votes
  • Courteousness of dispatcher1 votes
  • Over priced7 votes
  • Customer serve poor6 votes
  • Anything about the experience4 votes
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  • Mar 28
  • Plumbing
  • New Kensington, Pennsylvania
  • Drain Cleaning
  • 47
  • REVIEW RATING 5/5
Roto Rooter - Review about Drain Cleaning from New Kensington, Pennsylvania
1 of 5

Roto rooter is the worst company to use they came to my house never fixed the problem ! !! I called to talk to a manager a man named Mike called back he was rude ! ! An pretty much said stuff I didn't say bottom line DO NOT CALL THIS COMPANY ! !!!!! EVER JOB NOT DONE!!!! left a mess of my bathroom an denied he did it an won't refund my money he got wax a over my new toilet never cleaned it... Read more

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  • Mar 28
  • Plumbing
  • Pittsburgh, Pennsylvania
  • Plumbing Repair
  • 8
  • REVIEW RATING 5/5

On Saturday, March 1st 2014 I had Roto Rooter come out and fix some plumbing at one of my apartment buildings. On the report they wrote that I was out of state but I was not? They claimed water was gushing out of the ceiling in a kitchen apartment and that the entire ceiling was about to collapse. Of course they exaggerate things as much as possible when the homeowner is out of town and they... Read more

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  • Mar 27
  • Plumbing
  • Westland, Michigan
  • Sewer Cleaning
  • 30
  • REVIEW RATING 4/5

Drain was plugged in basement roto rooter came out and snake 30' of drain and put in camera. Found a piece of cement at the main cleanout (never even attempted to remove it) and said that the entire floor would have to be ripped out to repair price 3000.00 Sent him on his way and removed the piece in less than 10min. myself called and complained and was told they would call me back and never... Read more

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  • Mar 24
  • Repairs
  • Middletown, Pennsylvania
  • Plumbing Services
  • 21
  • REVIEW RATING 4/5

Roto Rooter came to my property beginning of Feb. I met with Terry Thurs. evening at my property 1935 Brookwood St. Harrisburg, PA Invoice #157487/Claim#00200714940. Terry told me he had to dig of sidewalk to fix the problem. My husband Steve and I gave him a $5900 check to come the next day to start the work. He returned on Fri. my husband Steve was there, Terry told him he didn't have to dig... Read more

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  • Mar 20
  • Plumbing
  • Taylorville, Illinois
  • Sewer Cleaning
  • 46
  • REVIEW RATING 5/5

Called them on Sunday, March 15 2015 the snaked the drain and suggested we need a new toilet cost $424 to Lowe's we go to hundred dollars new toilet! Another $189 to place the new and remove the old. Then get a quote of $3800 to install a clean out. Six days later we are still without the use of our tub. Emails to the corporate office were Joke! For digs in the yard to locate the sewer our... Read more

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  • Mar 15
  • Plumbing
  • Repair Appointment
  • 1
  • 1
  • 72
  • REVIEW RATING 4/5

On March 14, 2015 I called to schedule an appointment for a technician to come in. I specifically asked if the technician will be here between 8-10 am on Sunday, and I was reassured that yes, no problem, blah, blah. I told them that I had some issues but to understand that I was going to be in my house between 8-10 am. Sunday came and called Over 5 times to find out the status of my appointment.... Read more

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  • Mar 13
  • Repairs
  • Jacksonville, Florida
  • Faucet Replacement
  • 33
  • REVIEW RATING 4/5

What a ripoff company. Said they would come between 1 and 5 5 o'clock they showed up. They wanted to charge me 800.00 to replace two faucets which I already purchased and fix a trip lever in my bathtub. Wanted to cut my wall tile to fix trip lever. Wow .. What a rip.. Found another company charging me 250.00 without cutting my tiles hmmmmm something is wrong with roto rooter.. That's there... Read more

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  • Mar 07
  • Employees and Ex-employees
  • Rockford, Illinois
  • Employee Experience
  • 1
  • 1
  • 71
  • REVIEW RATING 4/5

the gentleman from roto Rooter tells the truth, I am also a former employee of roto Rooter. they steal from their employees, and steal from their customers. joe the general manager does not have a clue about plumbing he's just into ripping off the customer. he's into selling sewer repairs when the customer doesn't even need them.the company I work for now installs a clean out. starting at $1,875.... Read more

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  • Mar 07
  • Repairs
  • Chicago, Illinois
  • Plumbing Services
  • 32
  • REVIEW RATING 4/5

Roto rooter a ***. All employees are commision based and have to rip you of in order to make money. The charge you as hi as 3 times what they pay for material. The purchase An Item At Any hardware. They pay 20 dollar for item and change you 60 for it. Then over charge you for labor. The do both plumbing and sewer work with no permits. Most of the time done wrong, have you had work done with no... Read more

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  • Mar 07
  • Plumbing
  • Winston Salem, North Carolina
  • Water Pressure Repair
  • 1
  • 1
  • 39
  • REVIEW RATING 4/5

I am literally crying and incensed today over my experience with this company. I am a disabled, single mother, and this company completely and intentionally swindled me. I am out a week's worth of grocery money for my kids, yet, my plumbing problem is no better than before they came out. I called because of low water pressure in one of my bathrooms and a broken pop-up valve in the sink. I was... Read more

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