Roto Rooter Complaints and Reviews

1.9
  • Job well done1 votes
  • Courteousness of dispatcher1 votes
  • Terry the repairman1 votes
  • Over priced7 votes
  • Customer serve poor6 votes
  • Crazy hourly rate3 votes
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  • 1 day ago
  • Plumbing
  • Marysville, Ohio
  • Drain Line Repair
  • 11
  • REVIEW RATING 4/5

I hired them to fix my main drain line from the house. They were very expensive but I hired them to get it done quickly. I was paying them over $5k and the replaced about a 10' piece of my drain. Once they they did this they wanted to charge me $6k more to finish the job to the sewer which was only about 5' more pipe. I understand it is expensive to get the equipment and crew on site, but... Read more

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  • Apr 21
  • Plumbing
  • Sewer Pipe Replacement
  • 40
  • REVIEW RATING 4/5

I just had a sewer pipe replaced going out the they street. The first day, they showed up hours late, claiming they had a meeting at the office. Fine. Then the job now takes 2 days instead of 1. Fine. I had a family member helping supervise while I worked the first day, but I was there the second. I arrive at the house, and notice my hammer and screwdriver outside. Do they not bring their own... Read more

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  • Apr 21
  • Plumbing
  • Stockbridge, Georgia
  • Drain Cleaning
  • 37
  • REVIEW RATING 4/5

I was hearing gurgling noises coming from my drains. Called Roto-Rooter and the guy cleared the line and charged me about $600. With this I was given a warranty of 6 months. the issue returned so I called them back. I was told they would need run a scope in the line and they would return on Monday morning at 9AM. They didn't show up. They finally arrived at 2:30 PM. The guy spends 10minutes... Read more

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  • Apr 14
  • Repairs
  • Pittsburgh, Pennsylvania
  • Staff
  • 2
  • 2
  • 40
  • REVIEW RATING 4/5

Driver hit a dog and threw it off the road and left Read more

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The guy showed up a half hr too early. I was barely pulling up when he was outside. After unplugging the toilet he left toilet water mess all over the floor.. Very unprofessional. Will not use again. Add comment

  • Mar 28
  • Plumbing
  • New Kensington, Pennsylvania
  • Drain Cleaning
  • 113
  • REVIEW RATING 5/5
Roto Rooter - Review about Drain Cleaning from New Kensington, Pennsylvania
1 of 5

Roto rooter is the worst company to use they came to my house never fixed the problem ! !! I called to talk to a manager a man named Mike called back he was rude ! ! An pretty much said stuff I didn't say bottom line DO NOT CALL THIS COMPANY ! !!!!! EVER JOB NOT DONE!!!! left a mess of my bathroom an denied he did it an won't refund my money he got wax a over my new toilet never cleaned it... Read more

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  • Mar 28
  • Plumbing
  • Pittsburgh, Pennsylvania
  • Plumbing Repair
  • 47
  • REVIEW RATING 5/5

On Saturday, March 1st 2014 I had Roto Rooter come out and fix some plumbing at one of my apartment buildings. On the report they wrote that I was out of state but I was not? They claimed water was gushing out of the ceiling in a kitchen apartment and that the entire ceiling was about to collapse. Of course they exaggerate things as much as possible when the homeowner is out of town and they... Read more

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  • Mar 27
  • Plumbing
  • Westland, Michigan
  • Sewer Cleaning
  • 78
  • REVIEW RATING 4/5

Drain was plugged in basement roto rooter came out and snake 30' of drain and put in camera. Found a piece of cement at the main cleanout (never even attempted to remove it) and said that the entire floor would have to be ripped out to repair price 3000.00 Sent him on his way and removed the piece in less than 10min. myself called and complained and was told they would call me back and never... Read more

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  • Mar 24
  • Repairs
  • Middletown, Pennsylvania
  • Plumbing Services
  • 50
  • REVIEW RATING 4/5

Roto Rooter came to my property beginning of Feb. I met with Terry Thurs. evening at my property 1935 Brookwood St. Harrisburg, PA Invoice #157487/Claim#00200714940. Terry told me he had to dig of sidewalk to fix the problem. My husband Steve and I gave him a $5900 check to come the next day to start the work. He returned on Fri. my husband Steve was there, Terry told him he didn't have to dig... Read more

Was this review helpful? 0 1

  • Mar 20
  • Plumbing
  • Taylorville, Illinois
  • Sewer Cleaning
  • 67
  • REVIEW RATING 5/5

Called them on Sunday, March 15 2015 the snaked the drain and suggested we need a new toilet cost $424 to Lowe's we go to hundred dollars new toilet! Another $189 to place the new and remove the old. Then get a quote of $3800 to install a clean out. Six days later we are still without the use of our tub. Emails to the corporate office were Joke! For digs in the yard to locate the sewer our... Read more

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