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1.9 Based on 72 reviews
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  • Customers like
    • Came on time 3
    • Job well done 2
    • Repairman 2
  • Customers don't like
    • Overpriced 14
    • Poor customer service 9
    • Being massively overcharged 8
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I made an appointment a week in advance. They did not show up for the appointment and they did not call during the two hour window when they were supposed to arrive. I sent an email and left my house, since I had no intention of waisting my entire day waiting for them. I got a phone call back fifteen minutes past the two hour window I was given and told they had no one to send to me and no eta. Do you think maybe they knew this a week ago... Read more

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On two different days I was waiting and waiting for the plumber to show up. As I sat getting grey and wrinkled waiting for someone to show up and figure out why my bathroom smells like a porta-potty. I would occasionally get calls from a number out of state to tell me he is stuck in traffic. Really, do they think I was born yesterday. I live and work hear and know very well the traffic schedules of the major highways, not to mention this is the... Read more

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Hello! I am a homeowener. Rotoroter came out to my home. Years ago and it last a couples years. March 2015 they fix it again july 2016 it broke again a little over a year come on Now.We cant afford 1,100.00 and we living on a fix income.I dont have that type of money.Rotoroter tell my husband its a year warranty?But we were told it should last atleast 4to 5 years or longerWE have no way of fixing this problem over and over again.I really dont... Read more

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Yesterday we had a toilet installed (was leaking at the base). We called RotoRooter since that toilet was installed by them about 5 yrs ago. Plumber arrived and told my husband that installing the new toilet which we purchased, would cost between $500-$600 because the plumber who installed the old one, did not do it correctly and as a result the flange had to be replaced. I called RotoRooter Orlando and spoke with a manager and expressed my... Read more

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I called Roto Rooter to come figure out why there was a strong sewage smell coming from my cabinet near my sink. I asked the dispatcher how much the visit would cost and was told "nothing! We provide a free estimate". I was then told someone would be out in two hours. 3 hours later a "knowledgable" plumber shows up. He walks in and stands in the middle of my kitchen listening to me explain my issue. Without looking at anything, not even a peek... Read more

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By far the most unprofessional company I've ever dealt with. Called to set up emergency service at my place of business shortly after 5pm, was told they could get a technician out to me by 8:30. 9pm comes and goes and i call back and they said the original dispatcher took down wrong address and sent tech to Revere instead of Chelsea which is a mere 5-10 minute drive, I was told they corrected the address and the tech would be on his way... Read more

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The franchise hete in Clarksville, Tn is nothing like the horror stories. They do good work, and take care of their customers. There is a little bit of favortism since the owners wife is the secratery/dispacher and her son is a tech. Despite giving him the easy big money jobs, i cleared $1,000 frequently when we were busy. They supplied vans, cables, power tools, gas, etc. I got laid off because it got so slow, and i would go back in a heart... Read more

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Roto Rooter came out and cleared my line ... $300 and guaranteed for 31 days. 20 days later, line needed cleared. They came out and cleared it (right this time ... it's been 5 weeks). Except the jerks sent me another $300 bill. What about the guarantee? Apparently, I didn't read the fine print, which says it's not guaranteed if they say so. Talked to a *** of a manager (whose primary function appears to be to try to convince the customer he is... Read more

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Had service for sewer main line back up, which in past takes about 30 minutes to unplug, and was OVERCHARGED $389!!!! For real???? I never have pd. more than $120!!!!! NEVER call them again! Kid was nice, but did SAME job others have done!!

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To all customers beware, the other day I was forced to call Rotor Rooter do to the fact that my plumber was on vacation. We had a clog in the main drain out near the curb they came out and plunged the vent pipe relieving the clog at a ridiculous cost of 225 dollars, he explained if that doesn’t work they would have to come out the next day and charge another 415 dollars to run a snake through the pipe, well the next day the water backed up into... Read more

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