Roto Rooter Complaints and Reviews

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  • Customers like
    • Job well done1
    • Courteousness of dispatcher1
    • Repairman1
  • Customers don't like
    • Poor customer service9
    • Overpriced8
    • Crazy hourly rate4

  • 7 hours ago
  • Plumbing
  • Richmond, Virginia
  • Plumbing Contractor
  • 5

1st item - Misleading pricing - I called and got a price to jet out a sewer line of $490. When the two man crew get to my house there is an extra $125 added to the cost for ..."2nd man/access basement through coal shoot". First of all there has never been this cost before and second why is this an additional cost? They ran the jet line from the parking space on the street across a 6' sidewalk,... Read more

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  • 12 hours ago
  • Repairs
  • Lexington, North Carolina
  • 2
  • 2
  • 3

Man was to replace one sewer pipe union $500. Two days of no show. Called and canceled. I'm thinking was at least double priced. For one pipe. I even removed underpinning for easier access. Took me half hour. They wanted $200 more for that 30 minutes. Case of wolf in sheep's clothes. Appear to be an up front national company, but appeared to me to be a gang of film flam artists. Read more

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  • May 23
  • Repairs
  • Charlotte, North Carolina
  • Plumbing Services
  • 22
  • REVIEW RATING 4/5

had a water main leak from street to my house paid to have it dug out. Roto Rooter came out had to dig out another foot replaced 3 foot of pipe and charged $500 Price to replace entire line was $3500 replaced for $650 by a licenced plumber 65 feet have called several times been promised a call back got one Manager said was over priced never heard another word also said there was no need for 2... Read more

Was this review helpful? 1 0

Awesome company! - New owners took over August 2014 and they rock ! - No more nasty attitude and great service at a fair price ! - Add comment

  • May 07
  • Repairs
  • Austin, Texas
  • Water Heater Repair
  • 88
  • REVIEW RATING 4/5

I would do zero but I had no choice but to do 1 star. Let's start off with me calling them to my rental property so they could extract water from a leak caused by a water heater. They said they would be there at 8am because they didn't have anyone for the emergency times. 8am turned into 9, that turned into 10 and so on until 4pm when they finally showed up. No apology, no excuses. After they... Read more

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  • Apr 29
  • Employees and Ex-employees
  • Chelsea, Alabama
  • Employee Experience
  • 63
  • REVIEW RATING 4/5

Oversold and under delivered from the beginning. I took the job due to a slick pitch from a few seasoned management members. Worst thing I ever did. The fact is this. The overwhelming majority of technicians that you see are not even apprentice's. The previous reviews are true. Pricing is subject to how good the week has been thus far. I was a member of management and could not believe any... Read more

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  • Apr 26
  • Plumbing
  • Marysville, Ohio
  • Drain Line Repair
  • 74
  • REVIEW RATING 4/5

I hired them to fix my main drain line from the house. They were very expensive but I hired them to get it done quickly. I was paying them over $5k and the replaced about a 10' piece of my drain. Once they they did this they wanted to charge me $6k more to finish the job to the sewer which was only about 5' more pipe. I understand it is expensive to get the equipment and crew on site, but... Read more

Was this review helpful? 1 0

  • Apr 21
  • Plumbing
  • Sewer Pipe Replacement
  • 95
  • REVIEW RATING 4/5

I just had a sewer pipe replaced going out the they street. The first day, they showed up hours late, claiming they had a meeting at the office. Fine. Then the job now takes 2 days instead of 1. Fine. I had a family member helping supervise while I worked the first day, but I was there the second. I arrive at the house, and notice my hammer and screwdriver outside. Do they not bring their own... Read more

Was this review helpful? 0 1

  • Apr 21
  • Plumbing
  • Stockbridge, Georgia
  • Drain Cleaning
  • 113
  • REVIEW RATING 5/5

I was hearing gurgling noises coming from my drains. Called Roto-Rooter and the guy cleared the line and charged me about $600. With this I was given a warranty of 6 months. the issue returned so I called them back. I was told they would need run a scope in the line and they would return on Monday morning at 9AM. They didn't show up. They finally arrived at 2:30 PM. The guy spends 10minutes... Read more

Was this review helpful? 1 0

  • Apr 14
  • Repairs
  • Pittsburgh, Pennsylvania
  • Staff
  • 2
  • 2
  • 66
  • REVIEW RATING 4/5

Driver hit a dog and threw it off the road and left Read more

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