Roto Rooter Complaints and Reviews

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  • Customers like
    • Repairman2
    • Job well done2
    • Worked all hours1
  • Customers don't like
    • Overpriced12
    • Poor customer service8
    • Being massively overcharged6

  • Aug 26
  • Repairs
  • Jacksonville, Florida
  • Repair Service Overcharge
  • 19
  • REVIEW RATING 4/5

I normally do not write reviews but I thought I should really about this lousy company. I used this company to fix toilet leak. They ripped me off for just fixing the shutoff and flap mechanism in the toilet. The plumber explained the fix in some fancy terms and charged $400 for this(almost 4 times what I paid when using other plumbing company). I will never use roto rooter again. Save... Read more

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  • Aug 17
  • Plumbing
  • Chicago, Illinois
  • Roto Rooter Service
  • 28
  • REVIEW RATING 4/5

This is based solely on customer service and not the service provided. I had Roto Rooter come out again since I 1st had them out in June to do a process where they show the city rep that their tree roots were obstructing my line and backing my basement up. The guy, who was a different guy from the June rodding, informed me that the city wouldn't do it because it's only tree roots not anything... Read more

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We are a small business with a back up. Within a week roto rooter came 3 times. Never fixed the problem, and charged us a total of $1800 to snake (the 1st 2 times) and finally jet the pipe..on our request. Still the problem is not fixed. They have just successfully taken advantage of a small business. Add comment

I am currently employed with RR out of Colorado as a Master Plumber. I love my job and make *** good money... The start up costs with having to purchase your own truck and insurance are high, but as a Plumber you quickly make that back. I opted for getting my own insurance verse the RR insurance and I saved a few bucks but that's due to my Military Discount. Add comment

  • Jul 31
  • Plumbing
  • Clearwater, Florida
  • Roto Rooter Residential Plumbing
  • 30
  • REVIEW RATING 4/5

We live in Florida and had over 9" of rain in 4 days. Our lower bedroom started to leak. We discovered the water was pooling right outside and was leeching into the room. We called Roto Rooter due to their name recognition and alleged reputation. I talked to the rep on the phone and set the appointment for the next day between 8am - 12 pm. A 4 hours window is fine for a service oriented... Read more

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  • Jul 30
  • Repairs
  • Woonsocket, Rhode Island
  • Roto Rooter Drain Cleaning
  • 33
  • REVIEW RATING 3/5

Def agree with previous posters and came here to voice my upsetness... After drain was snaked I needed a new sewerline in my yard. Total feet was 72, total cost of job was $16,400. I manage a restaurant and didn't have time during that time to shop around and guessed their prices were about the same as competitors. 3 months later a new plumber neighbor moves in down the road and tells me one... Read more

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Roto-Rooter Muncie Indiana bunch of crooks. Gave a price for clearing a line and setting the toilet 300.00 I paid him for the work and the guy tried to add another $300 in for a total of $600 to clear a line and set a toilet. Don't use these people Add comment

  • Jul 28
  • Repairs
  • Moraine, Ohio
  • Roto Rooter Residential Plumbing
  • 24
  • REVIEW RATING 3/5

Horrible!! Never did anything the said, left 4 fans one dehumidifier at my house for 2 weeks, never came back but to get their equipment which wasn't working properly anyway. I personally helped them carry out the machines. Then I get a bill for over 1,000 dollars, called explained it wasn't right, the guy agreed he would get back with me for a c days, so I come to find a letter from them that... Read more

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As a former employee it got very disheartening watching this company take advantage of people especially elderly people on a fixed income. I am so glad I was able to get back at them and make money helping people with some top notch machines.-Alex Add comment

Forget them they screwed my mother in law over charger for a check valve and put on a piece of corrugated plastic and called it a check valve. I am so glad I got back in this company now I can use the machines and do what I want to do the right way Add comment

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