Roto Rooter Complaints and Reviews

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Roto Rooter
Main address: 2500 Chemed Center 45202-4726 Cincinnati Ohio
513-762-6690,800-ROTO-911, 800-768-6911, ,
  • 274+8 mobile complaints
  • $110K claimed losses
  • $388 average
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  • 2 days ago
  • Plumbing
  • St. Petersburg, Florida
  • Roto Rooter Service
  • 17

This company has come 4 times to fix plumbing problems in my house over the past 9 years. They're quick to arrive, professional, and get the job done without any hassles. They've always had the needed parts on their trucks and offer 24 hour emergency service without additional fees. They just left here at 12:30 a.m. after unclogging a toilet which was much appreciated. They have shown up late in... Read more

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  • Aug 22
  • Plumbing
  • Florence, Kentucky
  • Plumbing And Drain Service
  • 30

Called in request for service around 7:30am, Fri., 8/22/2014. Spoke to Susan who was pleasant and took the needed information. Within the hour received phone call that someone would be at the house within 30 minutes. Aaron arrived, assessed the situation, explained my options of service and cost and by shortly after 10 am the problem was resolved. He answered all my questions and even educated me... Read more

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  • Aug 21
  • Plumbing
  • Undelivered Service
  • 13

This can't be real. I called this company again I don't know what was I thinking to give them a second chance. We called yesterday to set up for today and guess what they told your tech will be there between 10-12 next day which is TODAY 08/21/14 and at 11:15 am this morning they called me and told me that he will be late again which happen same bs last time I called and set this up. Last time... Read more

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Awful! Late and charged $270 to unclog a drain that they didn't even unclog!! Terrible company!!!!!!! Add comment

  • Aug 12
  • Repairs
  • Overcharged Plumbing Service
  • 89

Called them for sink drain stopped up and floor drain in laundry room clogged. One guy arrived and was here 2 hours and 45 minutes. Spent two hours on drain to septic tank which was already working fine. The remaining 45 minutes to clear the sink drain. Didn't fix the floor drain. Then, said bill was about $400! When I squawked he dropped it $97.50. He had been writing the bill for over 10... Read more

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Tech Butch did an good job of replacing cut off valve to stop leak in yard. Butch was very helpful in explaining what was needed and gave an estimate . Butch has good customer service skills and represents the company in a very positive manner.. Add comment

I had a spanish plumber named marty ,he was able totranslate my washing machine problem from my maids explination of what was happening when she did the wash. Marty did a good job and a fair price. Thank you RR for sending marty out. Add comment

  • Aug 09
  • Repairs
  • Plumbing Service
  • 70

I called roto rooter for a toilet problem. While they did come in a few hours, which was timely. The man came in ask me two questions, looked at my one toilet and peaked under my house and immediately said 375.00. Wow' really physic plumber. Then he wouldn't even consider snaking the pipes from house to septic tank. Which was emptied less than 8 months ago. Instead he wanted to dig up my septic... Read more

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  • Aug 08
  • Repairs
  • Unpofessional Plumbing Service
  • 60

I contacted Roto Rooter at 11pm because my toilet was backing up into my bath tub. They couldn't send anyone out until 8am (at which point I should have called my own plumber!) They said between 8 and 9am. Didn't show up until 9:25am! Told my husband they needed to remove the toliet, clear this pipe. Do something to another pipe, etc and it was going to cost $499. It sounded long and complicated... Read more

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  • Aug 06
  • Repairs
  • Leaking Bathroom Diverters Repair
  • 51

I called Roto Rooter cause my bathroom diverters was leaking the tech never gave me am estimate I as ask him about how much it was cost he said around 320.00 the tech replace 6 diverters which runs about 90.00 at Home Depot he mark it up to $218.00 he had to go get the parts less than 3 miles away he charge me $149.00 for gas labor was $347.60 when I call the manager oh boy was he rude telling me... Read more

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