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1.9 Based on 71 reviews
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  • Customers like
    • Came on time 3
    • Job well done 2
    • Repairman 2
  • Customers don't like
    • Overpriced 14
    • Being massively overcharged 8
    • Poor customer service 8

Yesterday we had a toilet installed (was leaking at the base). We called RotoRooter since that toilet was installed by them about 5 yrs ago. Plumber arrived and told my husband that installing the new toilet which we purchased, would cost between $500-$600 because the plumber who installed the old one, did not do it correctly and as a result the flange had to be replaced. I called RotoRooter Orlando and spoke with a manager and expressed my... Read more

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I called Roto Rooter to come figure out why there was a strong sewage smell coming from my cabinet near my sink. I asked the dispatcher how much the visit would cost and was told "nothing! We provide a free estimate". I was then told someone would be out in two hours. 3 hours later a "knowledgable" plumber shows up. He walks in and stands in the middle of my kitchen listening to me explain my issue. Without looking at anything, not even a peek... Read more

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By far the most unprofessional company I've ever dealt with. Called to set up emergency service at my place of business shortly after 5pm, was told they could get a technician out to me by 8:30. 9pm comes and goes and i call back and they said the original dispatcher took down wrong address and sent tech to Revere instead of Chelsea which is a mere 5-10 minute drive, I was told they corrected the address and the tech would be on his way... Read more

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The franchise hete in Clarksville, Tn is nothing like the horror stories. They do good work, and take care of their customers. There is a little bit of favortism since the owners wife is the secratery/dispacher and her son is a tech. Despite giving him the easy big money jobs, i cleared $1,000 frequently when we were busy. They supplied vans, cables, power tools, gas, etc. I got laid off because it got so slow, and i would go back in a heart... Read more

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Roto Rooter came out and cleared my line ... $300 and guaranteed for 31 days. 20 days later, line needed cleared. They came out and cleared it (right this time ... it's been 5 weeks). Except the jerks sent me another $300 bill. What about the guarantee? Apparently, I didn't read the fine print, which says it's not guaranteed if they say so. Talked to a *** of a manager (whose primary function appears to be to try to convince the customer he is... Read more

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Had service for sewer main line back up, which in past takes about 30 minutes to unplug, and was OVERCHARGED $389!!!! For real???? I never have pd. more than $120!!!!! NEVER call them again! Kid was nice, but did SAME job others have done!!

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To all customers beware, the other day I was forced to call Rotor Rooter do to the fact that my plumber was on vacation. We had a clog in the main drain out near the curb they came out and plunged the vent pipe relieving the clog at a ridiculous cost of 225 dollars, he explained if that doesn’t work they would have to come out the next day and charge another 415 dollars to run a snake through the pipe, well the next day the water backed up into... Read more

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I called roto rooter for my parents that were having a problem with drainage when washing clothes. I was told free estimate to determine problem, service tech did a few things with pipe cleaner and charged two hundred something dollars. Later that day , glad I was there, while we were outside to come in and the whole living room was flooding from hallway toilet, laminate floors , tabled, couches , area rugs all consumed by water. Call company (... Read more

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On May 3, 2016, my plumbing was making bubbling noises when the toilet was flushed. Called Roto Rooter before any major clog occurred. The man arrived soon after the call and cleaned out the main trap. He wasn't here an hour, even though he fussed around a bit tapping pipes and such, then charged me $425.00 for labor. No senior citizen discount mentioned. Just over six months ago the same thing happened and I was charged $280.00. Same company,... Read more

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I was charged $479.which is at least a over charge of $379. for snaking my main line from out side my house. I have come to learn that this service should only be 50.00 to 100.00. I am 71 yrs old & I feel so horrible to learn that I was cheated. I would like someone to contact me for a adjustment to my charge. I am sick to my stomach over this scam. Based on the overcharge this person makes more than our Pres. ObamaPlease have someone contact... Read more

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