• Job Well Done1 votes
  • Customer serve poor2 votes
  • Over priced2 votes
  • Hourly Rates1 votes
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  • Jan 10
  • Repairs
  • West Simsbury, Connecticut
  • Sewer Cleaning
  • 158

My wife and I woke up to find all of our toilets inside our home not flushing. My wife and I called my neighbor who works for a HVAC company and he stated that my main sewer line from basement to the city sewer system was clogged. He told me to call a local plumbing company. This is where my wife and I made our 1st mistake. Instead we had called Roto Rooter, from the Berlin, CT who sent out a... Read more

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  • Jan 07
  • Plumbing
  • Minneapolis, Minnesota
  • Water Damage Restoration
  • 40

Bath drained into the toilets and showers upstairs, instead of flowing down the main. Called Roto Rooter. There was water leaking from one of the ceilings in the house from the shower that was over-flowing. Guy came and cleared the clog, in the process of which he pushed the water into the other bathroom, causing the toilet to overflow and cause damage to two-other ceilings. I ran upstairs to... Read more

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  • Jan 02
  • Plumbing
  • Chicago, Illinois
  • Ejector Pump Repair
  • 80

First Roto Rooter prices are twice the price of real plumbers they want to charge me $1200 for an ejection plump that I can buy at home depot for $350 so I guess $850 is labor. They told me that as long as I didn't use my basement I wouldn't have any issues I came home to find my entire basement flooded. I was pissed I called them back and this Michele person who answer the phone started reading... Read more

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Wanted to charge $576 called A Atherton and they charged $99 for the same service. Price gouging going on with Roto Rooter. Add comment

Came out, said he needed time to consult with "supervisor" and would call me back within two hours. Never called, spok with business owner twice therafter and no resolution. This is in Santa Fe, NM. 24 hour service, NOT!! Add comment

  • Dec 19, 2014
  • Plumbing
  • Washington, Missouri
  • Sewer Line Repair
  • 171

Called for plugged sewer line that was backing up in basement. Roto showed up on time looked at the problem and said it would cost $433 to fix. Said he would fix it and be gone quickly. Then he said was hitting something in the.line and he wanted to video the pipe for another $180 when I said no he said he could not guarantee any of the services. So I paid him and got online and found... Read more

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  • Dec 02, 2014
  • Plumbing
  • Seabrook, Texas
  • Plumbing Services
  • 1
  • 1
  • 256

On Nov. 20 my elderly aunt had a stopped up drain due to putting thick noodles in her garbage disposal. She called Roto Rooter to come out and clear her drain. Their representative looked at the drain and was told that a cleanout was located in the wall behind the sink on the outside. He cleaned out the noodles and then she asked if he could replace the O ring on the sink faucet which was... Read more

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  • Nov 26, 2014
  • Repairs
  • Hamilton, Montana
  • Septic System
  • 123

Grandma had problems with her septic tank, she called roto rooter, he did not dig up the hole my mother did, then he went home got his back *** and charged 400.00 for it, never used it! He then went into saying she did not have a septic she had a cesspool, and that with her drain field they all need replaced.he said he tried to pump the cesspool but could not. She got a second opinion and the... Read more

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  • Nov 08, 2014
  • Repairs
  • Toilet Repair
  • 226

I called Roto Rooter in Berlin, CT. They sent a technician, his name was Tim Irace, very young looking technician. I stated that my toilet was clogged. He auger my toilet with this hand snake and could not clear the blockage. He got his Wet / Dry Vacuum and suck out the water and found that his hand snake scratched my porcelain toilet. He called the on call Manger, Her name was Jennie Lackey, She... Read more

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