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  • Customers like
    • Courteousness of dispatcher 2
    • Job well done 2
    • Repairman 2
  • Customers don't like
    • Overpriced 14
    • Being massively overcharged 8
    • Poor customer service 8

What a joke!! If you don't offer certain services on the weekends you should tell people. Instead my entire day was wasted because your person scheduled me for a service call today on my water heater. So thanks for nothing. Now I have to find someone new and go another full week without hot water. Add comment

I worked for Roto-Rooter. The corporation is essentially an evil empire. They take young, inexperienced men and string them along for months through a "training" process that is little more than practice with a few basic tools. What is really happening is a slow and steady brainwashing, they are being shown how to gouge customers and size people up for how much money you think you can get out of... Read more

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I usually dismiss rating of "F" across the board but I think you will agree this company deserves it. Found phone number and called it to schedule a service call. But, by bad luck and a single mistake in phone dialing ended up with a plumbing company.... but not the right one. I thought I had reached the reached the desired plumbing company who was on a network and was giving me a referral to one... Read more

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I just had toto rooter out and was given a estimate of 4200.00 to replace 10 feet of 4 inch drain pipe Add comment

We had a downspout backing up where it drains to a storm sewer. a broken pipe was located about 9 inches deep, and needed to be replaced, which involved digging around the pipe. we were quoted $300.00 an hour to dig and expose the pipe, and more to fix the broken section. This would take about 3 hours, we were told. That is what a good attorney can cost. My husband, 72, is currently digging the... Read more

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Very expensive, poor service and dont know their job. They came sort out a problem with toilet at my house charged for labour and new parts. After they left the same problem continued and called them several times to comeback and they said they would come back but never did. After 2 weeks of waiting for them i had to hire another plumber who came and fixed the problem within 15 min. So rotor... Read more

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Claim to give no estimates over phone, have to have repair person inspect job before price is quote is given, but when technition calls to advise of arrivel time gives quote of $285, minimum to snake one line so he won't waste his time driving to you residence if you aren't able to pay. Called three different offices, one in Springfield and two in Dayton and recieved same info from all, that no... Read more

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Had a clog in main drain. Tech came out snaked out the pipe soneone had flushed baby wipes down the toilet , he snaked it out in 15 mins ,they freaking charged me $508!!!! What a ripp off!?? I will never call them again, and i had to help the guy bring the electric snake down the stairs because his equipmwnt was heavy and he was by himself. $508 to get baby wipes out that took no more than 20... Read more

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On 12/30/15 we began having water stream out from under our toilet. Being around 9PM we expected to have to pay extra for coming out at night. The technician quoted us a visit price of $825! We laughed and hung up. Fortunately, we were able to turn off and drain out most of the water which stopped the stream. The next day Roto-Rooter called us and said that it would cost us around $300 for them... Read more

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My last clogged drain was 2001 and granted that was a long time ago. I had 2 services in at the time. The first was there over an hour, made a mess, couldn't clear my clogged drain but charged me nothing other than a service call. The second was Roto Rooter. They came in and had it cleared in 20 minutes and cleaned up after themselves. I don't remember what I paid but it was not extravagant.... Read more

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