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1.9 Based on 55 reviews
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  • Customers like
    • Courteousness of dispatcher 2
    • Job well done 2
    • Repairman 2
  • Customers don't like
    • Overpriced 13
    • Being massively overcharged 8
    • Poor customer service 8
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  • 12 hours ago
  • Employees and Ex-employees
  • Missoula, Montana
  • Roto Rooter Work Experience
  • 5

I worked for Hoffman Southwest/Roto Rooter, and for another franchise too. I thought that in my time there I would be receiving additional plumbing education in the areas of water heaters, valve descriptions, and other instructionals that would put me on the plumbing test for my journeyman license. They just want another body to do the repairs. They will send you on a 3 hour drive to a call which... Read more

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  • Nov 06
  • Plumbing
  • Norfolk, Virginia
  • Roto Rooter Water Heater Repair
  • 41

Me and my husband water heater busted 1:30 am we called to get service they said they would be here between 8-10 they didn't show up til after 2 then he stayed all of 3 mins did not check it or anything just looked at it and said yea it's the water heater it needs to be replaced did not answer all my husband questions then just said when you ready just let us know n left we have kids in this... Read more

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  • Nov 03
  • Electronics Repair
  • Killingworth, Connecticut
  • Pumptrol Fsg23050 Square D Pressure Switch
  • 32

Had a bad D box on my well pump. Its a $25.00 part took the technician 30 minutes to fix it. I was charged $625.00. What a rip off. Do yourself a favor go with a local guy from your town. If you have to wait till the next day, you'll save hundreds of dollars. Roto Rooter ripoff in Deep River CT . I would have replaced the part myself but Home Depot and Lowes in my area did not have it in stock... Read more

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  • Oct 26
  • Electronics Repair
  • Portage, Michigan
  • 45

Please be aware that many of the Roto-Rooter operations across the United States are owned and operated by honest hard working Roto-Rooter Franchisees that pay a monthly franchise fee to use the Roto-Rooter name. They take great pride in the hard necessary work that they and their employees provide to the general public 24 hours a day 7 days a week. What a shame to read some of these complaints... Read more

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  • Oct 18
  • Plumbing
  • Gaylord, Michigan
  • Roto Rooter Drain Cleaning
  • 78

I had a clogged drain in my crawl space which drained into my drain tile around the foundation. Tree roots had grown inside the drain. I called Roto Rooter to clean out the drain. It turns out there is a lot more they can't do than they can. It seems they have to have a straight piece of pipe to clear with plenty of access to the pipes. Unfortunately thats not the way plumbing is….I was desperate... Read more

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  • Oct 15
  • Electronics Repair
  • Atlanta, Georgia
  • Roto Rooter Plumbing Service
  • 60

Roto Rooter charged my 90 years old, mentally challenged, mother in law $1250 to put a $2 part in her toilet tank. It took him 10 minutes. Because of her condition she paid him anyway. The company was just frauds and lies when we were trying to fix their fraud and lies. They should be shut down by every state they are in, it is a criminal organization with many attorneys to get them through... Read more

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  • Oct 06
  • Electronics Repair
  • Dayton, Ohio
  • 2
  • 2
  • 83

Something really needs to be done about this company. We had a slow draining bathroom tub, and was charged $275 for 15 min. work. The repair man made us feel like he was doing us a favor. Wish there was someone we could turn to for restitution, but that will never happen. Costly lesson, but maybe by spreading the word, will prevent some other poor soul from getting ripped off. Let your voice... Read more

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  • Oct 04
  • Electronics Repair
  • Trenton, New Jersey
  • Sewer-Drain Service
  • 99

I figured out that my sewer main line to the street was blocked, so I called Roto-Looter. They could not come right away, but they came first thing the next morning. I set up a work area for them, I opened the two drain caps, and I set up lighting and electricity. When the guy arrived he had me sign a form stating that I would pay the 425.00 fee. Then he told me I would have to help him carry... Read more

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Good fast.and when you need them.thanks .Michael white.#3088 Add comment

This guy is was nice and very helpful. Did a great job..I would love to have this guy on my team..thank again michael white..Norcross atlanta. Add comment

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