Roto Rooter
Roto Rooter Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roto Rooter has 1.5 star rating based on 250 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I wish i have never used them, Came on time, Courteousness of dispatcher.
Cons: Being massively overcharged, Customer serve poor, Poor customer service.Recent recommendations regarding this business are as follows: "Make sure the company will repair your problem before you pay them.", "Avoid them!", "DO NOT USE THESE PEOPLE BECAUSE OF FRAUD", "find anybody else but roto rooter they are bait and switch liars", "Find another service to unclog drains.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Roto Rooter has 1.5 star rating based on 250 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: I wish i have never used them, Came on time, Courteousness of dispatcher.
Cons: Being massively overcharged, Customer serve poor, Poor customer service.Recent recommendations regarding this business are as follows: "Make sure the company will repair your problem before you pay them.", "Avoid them!", "DO NOT USE THESE PEOPLE BECAUSE OF FRAUD", "find anybody else but roto rooter they are bait and switch liars", "Find another service to unclog drains.".
Most users ask Roto Rooter for the discount as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
My problem was not resolved after I was charged $517.00.
I was told when I scheduled my appointment that Roto Rooter could resolve my problem. I was quoted a service fee of $65.00.
When the company representative technician came to my home he told me it would cost $567.00 to unclog an underground gutter drain. I was totally shocked at the price, however I knew that I was already going to be out the $65.00 service fee, so with good faith I agreed to pay the fee, thinking my problem would be taken care of. However, was I wrong, cost me $517.00 (-$50.00 coupon) and my problem was not fixed.
The technician left the debris that he took out of my drain for me to clean up and left.
I have contacted the Roto-Rooter Corporate Office and complained.
I dealt the the Manager, Rick at the Roto-Rooter Business and got no where. Just treated with unprofessionalism and was taken advantage of!
- Make sure your problem is fixed before paying the technician
Preferred solution: Price reduction
User's recommendation: Make sure the company will repair your problem before you pay them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCharging over a thousand more for part than listed!
Edit: Had to file with BBB. RR called and said we'd get 200 back cos they quoted that up front and thatsnwhat we should've paid.
Then on BBB they said they'd give is 100! And their POLICY is to charge over 1000 extra for parts, then ask for even more for labor after you agreed on a quoted price! Then they say it's fair. Plus they refuse to take a coupon when their site says they take them!
SCAM!
First, the guy who did the job did it well. No complaints against him. My mother (senior) and I (disabled) needed our sump pumps battery backup replaced. He came out and suggested do the whole thing for $1700.
He looked stuff up on his phone and gave us a qipuote of $2000.We agreed to that. He called before he was scheduled to install it and said he hadn't found one yet and didn't wanna get a cheap one at Lowes of Home Depot. Another day or so he said he got one but was more money than he thought (which is hard to believe in his profession he wouldn't know the costs) and didn't wanna say the price til he came back. We insisted on knowing beforehand.
He said $2500. We said never mind and he said $2300. By then we wanted it done so we agreed. He gets here with the paperwork and says it came to $1980 and was charging us $2000 afeterall, but said that's only $20 for labor.
He asked if we'd pay an extra $200-300 for labor. We agreed to $2300. Wouldn't apply the $75 off coupon we had. We got the model number (one whole part with main and backup as one).
Looked it up online at stores nearby. That exact model is listed for average of $830 or so. At Walmart, Home Depot, Lowes and the supply place in Jessup he said he got it from. Called a supervisor and were told that's just the markup and basically "that's just how it is." You're gonna mark up a part over a thousand extra dollars?!
And then guilt us into paying even more for labor because you guys can't pay your employees better but will rob customers by overcharging for parts?! I would never recommend this company to anyone!
- Nice tech
- 800 dollar part jacked up to 2500
- Ask for hundreds more for labor
Preferred solution: Price reduction
User's recommendation: Avoid them!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCenterville Roto Rooter signed a dead person to a contract
My sister Ronda Fortener called Roto Rooter with a line issue out to her septic tank and asked for a snake to be clear it out. When that failed, they proceeded to tell her she had a major problem.
My sisters husband recently died and she has been a homemaker since she was 17. She does not work and hasnt for years. They told her they could get her approved on her dead husbands income for a $16,000 job where the money would be borrowed in her husbands name. They actually listed him as the customer and THEY listed and signed his name at the bottom of the proposal.
So they told her they could get the loan approved on her dead husbands last year income. Really???
After speaking to her son and me, I told her something was wrong. Another plumber came out and cleared the line for $250 which RR said they could not clear it and charged her $400.
This was all done yesterday, Friday Nov. 24.
So, she called and told them the oroblem was resolved and she did not want the job anymore and to not charge her for the application or start the job.
They proceeded to send her the signed documents how she cannot cancel and she would be in violation of a dead mans application and contract.
My son is a lawyer in Cincinnati and has not been contacted yet but taking advantage of a recently widowed woman would be an interesting story, dont you think. I would expect a response immediately and her $400 back on the money she paid that solved nothing.
Ticket number 2552**** 11/24/2023
PROPOSAL CUSTOMER Steve Fortener
6343 Durban Rd
Kettering OH 45459
- Fraud
Preferred solution: cancel project and a $400 refund on a "snake job" that supposedly did not work but a same day different plumber cleared
User's recommendation: DO NOT USE THESE PEOPLE BECAUSE OF FRAUD
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOverpriced
- Completed the job and offered free camera service to scope
- Waaaayyy overpriced
Preferred solution: Price reduction
User's recommendation: Find another service to unclog drains.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaid 730 dollars for a clogged main drain on warranty
- Bait and switch liars
Preferred solution: Price reduction
User's recommendation: find anybody else but roto rooter they are bait and switch liars
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe owner price gorged, is racist and misogynistic towards women.
- Arrogant owner
- Arrogant owner
- Not intelligent
- Price gorging
Preferred solution: Price reduction
User's recommendation: Never use Roto
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey scammed me out of $10,000
- Name is known worldwide
- Workers arent honest
- Send out inexperienced workers
Preferred solution: My money back.
User's recommendation: NEVER USE ROTO ROOTER.
Came to Fix One Problem and Created a Second One
The company sent someone to replace an upstairs faucet. While he was at my house, I cleaned the kitchen (running water and wiping down counters).
When he left, my kitchen faucet water pressure was low. I called him back a few days later to address the issue. He refused to consider that something he did may have created the problem.
He told me how to fix the problem: "I can't do the work for free, and I'm sure you don't want to pay me."
This is my third and final time experiencing terrible customer service, dealing with poorly-trained plumbers, and observing greedy operating practices. They would rather lose a customer rather than genuinely try to help someone.
User's recommendation: They create more problems and are overpriced for the quality of service. Find a better plumber.
Deceiving
- Arrived within 2 hour window
- Charged but receiving deceiving information
User's recommendation: Don't waste your money
Outrageous price, no receipt
User's recommendation: Do not use Roto-Rooter! Run far away! Fast!
Owner is not nice
I have used Roto Rooter for years to clean out my tree roots in my sewer line. Two weeks ago a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.
I have spent 2 weeks trying to get an answer from someone about taking care of the tree that they left there and replacing it. I have gotten the run around from everyone until today. I was told that the owner didn't want to deal with me and to refund the money for my sewer fixing, and good luck to me on finding another company that will help me when I need it done again. This was passed onto me by a woman at the office, who tried to look for a tree for me, but at this point I was already upset and said I wanted the refund.
She was nice in the beginning, however she was not today. I also spoke to a different in the office when it first happened and she was never nice to me about it.
The service guys tried to cover up their mistake and didn't even tell me right away. Never have I ever felt like a piece of trash instead of a client from a major corporation.
User's recommendation: do not use unless you want to pay for damages they cause
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPromised a lifetime warranty that they will not honor.
In 2008 Roto-Rooter relined our sewer from the house to the street with their new type of lining that was guaranteed for 50 years. We were told that we would never have to shake the sewer line again.
In two years, the line had to be snaked because of tree roots growing at the openings. We were then told by the representative who came to our house that the company did not know at the time of installation that the lining material would shrink, letting roots grow in the sewer line. We were told by Roto-Rooter's representative that they would come to our house every two years and snake the line for free. They have honored their promise every two years until this year.
The supervisor told us today that there was only a five-year guarantee, and they were only doing it before to be nice. He stated that they have already spent too much money doing this, and they would no longer honor the guarantee. They feel since the people we spoke with are no longer working for the company, the past guarantee does not need to be honored by them. We were not aware that the change of personnel at a company voided its promises and warranties.
Obviously, Roto-Rooter is not a company to do business with.
Having looked on the internet, I now see how poorly they are rated as a company on all levels. Beware of doing business with Roto-Rooter in Columbus, Ohio!!!
- Do not honor warranties
Preferred solution: Promised Service
User's recommendation: Stay away from this company!!!
Owner doesn't care about clients
I have used Roto Rooter for years to clean out my tree roots in my sewer line. Two weeks ago a service tech backed into my tree canopy and when he realized it, he pulled forward, breaking off my tree at the base.
I have spent 2 weeks trying to get an answer from someone about taking care of the tree that they left there and replacing it. I have gotten the run around from everyone until today. Furthermore, I was told that the owner didn't want to deal with me and to refund the money for my sewer fixing, and good luck to me on finding another company that will help me when I need it done again. This was passed onto me by a woman at the office, who tried to look for a tree for me, but at this point I was already upset and said I wanted the refund.
She was nice in the beginning, however she was not today and frankly neither was I. I also spoke to a different in the office when it first happened and she was never nice to me about it.
The service guys tried to cover up their mistake and didn't even tell me right away. Never have I ever felt like a piece of trash instead of a client from a major corporation
Preferred solution: Apology
User's recommendation: do not used unless you want to pay for damages they cause to your property
Roto Rooter leaving our family without plumbing and taking 2000.00 down
We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00.
I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I called two other company's and cancelled trusting that ROTO ROOTER would stand by their name and business. We paid them 2000.00 down and they said they would be here the next day at 8:00am. So they called us the next day and advised that it was too cold, the trucks would not start and I spoke to the manager and he said that the backhoes would not start.
If this was a legitimate well ran business they would have been prepared yesterday. So they told me they would just refund my money and " we were being unreasonable" complaining that we wanted the service that they promised and that he would just refund my money knowing we have a family in need of plumbing. Rotor Rooter is a poor company to do business with and very dishonest. Will be reporting to better business bureau for them taking a 2000.00 down payment.
they also left our toilet uninstalled because we thought they would be back. What a bunch of pathetic losers.
Bobby Hackworth
User's recommendation: do not use
Reckless driver on Highway 17
Can't get the job done!!
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