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1.9 Based on 74 reviews
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    • Came on time 4
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    • Overpriced 14
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I am pissed my sump pump only last a year. To much money for a year. We were told it suppose to last a couple of years but it didn't. Who has 1,100.00.We had this fix before years ago and it last for years. This has flooded our basement messed up carpet, walls etc.. What can We do? Roto Rooter came out and said it was their fault then later said Our warranty was only a years which pissed Us out. We are very disappointed in the way things worked... Read more

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Roto Rooter has agreed to refund me the $410 charge for snaking a camera down the sewer line after they failed to rod it out. They used the images of roots in the line to recommend a trench seven feet deep across the front yard, replacing the old pipe with pvc and installing an access point. They offered financing for the $6000 cost. Another plumber the next day got the line rodded out for $150. Roto Rooter planned to charge $600 for rodding the... Read more

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On Labor Day, sewage began bubbling up in three basement drains: floor, shower and toilet. Only Roto Rooter was available on the holiday. A guy and his supervisor said they couldn't get the line rodded out and showed me a DVD they'd made by snaking a camera down the toilet. It showed roots in the pipe. They recommended digging a trench seven feet deep across the front yard out to the sidewalk where an access pipe could be installed and pvc pipe... Read more

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Called about a blocked sewer line that was backing up in the driveway drain. Also told them there was no backup into the house. asked about cost and was told the technician would review the blockage upon arrival and give me a price. upon arrival he casually looked at the driveway and said the cost was 294.00. That cost was for labor as noted on the bill. The job took 20 minutes (that's $900.00 dollars an hour. In a followup conversation with the... Read more

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I made an appointment a week in advance. They did not show up for the appointment and they did not call during the two hour window when they were supposed to arrive. I sent an email and left my house, since I had no intention of waisting my entire day waiting for them. I got a phone call back fifteen minutes past the two hour window I was given and told they had no one to send to me and no eta. Do you think maybe they knew this a week ago... Read more

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On two different days I was waiting and waiting for the plumber to show up. As I sat getting grey and wrinkled waiting for someone to show up and figure out why my bathroom smells like a porta-potty. I would occasionally get calls from a number out of state to tell me he is stuck in traffic. Really, do they think I was born yesterday. I live and work hear and know very well the traffic schedules of the major highways, not to mention this is the... Read more

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Hello! I am a homeowener. Rotoroter came out to my home. Years ago and it last a couples years. March 2015 they fix it again july 2016 it broke again a little over a year come on Now.We cant afford 1,100.00 and we living on a fix income.I dont have that type of money.Rotoroter tell my husband its a year warranty?But we were told it should last atleast 4to 5 years or longerWE have no way of fixing this problem over and over again.I really dont... Read more

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Yesterday we had a toilet installed (was leaking at the base). We called RotoRooter since that toilet was installed by them about 5 yrs ago. Plumber arrived and told my husband that installing the new toilet which we purchased, would cost between $500-$600 because the plumber who installed the old one, did not do it correctly and as a result the flange had to be replaced. I called RotoRooter Orlando and spoke with a manager and expressed my... Read more

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I called Roto Rooter to come figure out why there was a strong sewage smell coming from my cabinet near my sink. I asked the dispatcher how much the visit would cost and was told "nothing! We provide a free estimate". I was then told someone would be out in two hours. 3 hours later a "knowledgable" plumber shows up. He walks in and stands in the middle of my kitchen listening to me explain my issue. Without looking at anything, not even a peek... Read more

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By far the most unprofessional company I've ever dealt with. Called to set up emergency service at my place of business shortly after 5pm, was told they could get a technician out to me by 8:30. 9pm comes and goes and i call back and they said the original dispatcher took down wrong address and sent tech to Revere instead of Chelsea which is a mere 5-10 minute drive, I was told they corrected the address and the tech would be on his way... Read more

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