Greeley, Colorado
1 comment
Featured 100% full Not resolved
1.8
Details
Customer service
Price Affordability
Staff
Warranty
Website

I called for a service to clean out lines on a remodel project. I was informed it would cost $114 to have the lines cleaned, they also informed me there could be other costs associated with the Service and was very unwilling to give a set price. I tole them I am only authorizing $114 service, and if they were going to charge anymore I would need to authorize the amount.

When Rob the Plumber they sent came out after an 30 minutes he called me by phone and informed me he charged me $30 to pull the toilet. ( I had 5 men on site being paid by the hour to pull any toilet, and the toilet was not even fastened down to the floor. Then he informed me the price was going to be a lot more than $114, he started throwing all these numbers at me and I told him I would authorize $200 and not a penny more.

After 1 hour and 30 minutes Rob hands me an invoice for $387! We then put the toilet back on after he left and the toilet is not working any better then when they started.

I spoke to the owner of the company at this point and I told him about the problems, he refunded me the 187 dollars and told me it must be a problem in the toilet, and to come out to the site he was going to have to charge more money.

He blamed it on the toilet so I wonder why the bathtub is filling up as well.

So now I am only out $200 dollars and still can't flush a toilet.

I would absolutely not recommend this company. They will use a low number to get to the house and when they get to the house you better believe the up selling will begin.

Review about: Roto Rooter Plumbing Service.

Reason of review: Poor customer service.

Monetary Loss: $387.

Preferred solution: Full refund.

Had an Experience with Roto Rooter?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Minneapolis, Minnesota, United States #1214653

Every one knows thats your nasty *** tub!

I would have tub now!

I could imagine the toilet!

If i were the plumber she would have to you clean your nasty *** or I would leave!

I love my plumber and pretty sure he charges the same!

Not every one wants to beat the men down once they get to there home, and make them feel that if they dont agree to your price as a home owner thet get nothing! Over 50% of plumbing and heating companies go out of business in the first five years so basically you are looking for some of them guys to take advantage of so they cannot feed their families and put them out of business wow what a great person you must be!

You May Also Like

Window World - Incomplete work Window World "We had 8 windows replaced last week. The installation team came in, got the old windows out, the new ones in and were working on caulking them. I decided to..." Read more Gutter Helmet - Gutter Hemet Scam Gutter Helmet "Mike,I've been in Business since 1972 doing Roofs,Siding, Building Homes and also do Insurance repairs since 1987 in most ct. towns. I Have a customer that had Gutter Helmets put..." Read more Bath Fitter - Problems with the installation of our tub and flooded basement Bath Fitter "0 star rating Bathfitters was the worst experience I have ever experienced, it started with having to go to the mall where they have a display store ,twice just to..." Read more Leaffilter North - LeafFilter Worthless Warranty Leaffilter North "We had LeafFilter installed and received a lifetime warranty for the system. Six years later the filter screen pulled away and off of a gutter (see picture). We..." Read more Good People Good Company at Mariner Finance Mariner Finance "They are professional, courteous and polite. This company has helped me after my son passed away with no life insurance leaving behind a new home, his wife and a 14..." Read more M. Michael Pacha et ses accusations frauduleuses d'argent Michael Pacha "Aux UAE (Emirats Arabes Unis) le fait d'tre hors du pays pendant plus de six mois conscutifs met fin automatiquement au statut de rsident. Mr Michael Pacha a quitt les..." Read more Bacteria/fungus INSIDE FERRERO ROCHER 2017 Ferrero Rocher "Got a box of ferrero rochers on the 21st of July (expire September 2017) in Australia. Took a *** out of one of them so it spilt in half then..." Read more Cyanic Solution - I GOT A JOB FROM CYANIC -IT SOLUTIONS.... FOR ACCENTURE with 2.5pa Cyanic Solution "HELLO, i got a call from cyanic solutions stating it campus... after going there they made me write the exam/test on Cprogramming after 4 days i got mail stating of..." Read more