Roto Rooter
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Verified Reviewer | Newark, New JerseyPlumbing ripoff
The worst plumber I ever used
Roto-Rooter Unbelievably tardy and expensive
Scam scam scam scam
What a SCAM this business is. They came over to my house for 4 days strait trying to fix my water pressure problem in my showers.
They told me that I had bad cartridges in all of my showers. They then told me it was going to cost 500.00 per shower to fix this problem and the reason it was so expensive is because we have Kholer showers and the parts are very expensive. So I agreed to fix 2 showers out of my 4 because my family was desperate for a shower (We just moved into the house)........the first day they came (there was always 2 of them trying to figure it out) one of the men was trying to upsell me on a water softener because he was sure that hard water was the problem(without even looking at the shower) I told him no, no and no 3 more times. So after 4 days of them dancing around the problem, they fixed my kids shower, but was still working on the shower in our master bathroom and told me that they couldn't fix the pressure in the master shower because there was blockage in the pipes in the wall and that they are going to have to rip out the wall to get to the problem ( an 1800.00 fix)...I told them that I wasnt going to rip out my wall just because they have a theory.
I told them to just leave and I would figure it out on my own, and they said that's fine and I would just need to pay for the part they "purchased" for that shower. Afer they left I went into the shower they had been working on for so many days without a successful fix and turned the water on and there was still no pressure. I then looked up and noticed that the Mr. Rooter guys had failed to see that the shower head was in the off position and all that was needed was for them to turn it counter clockwise to the on position.
(These clowns were going to rip out my wall to fix the water pressure problem when it was the shower head?!)....Where do these Jerks get their training? The second part of the scam is when they told me the price of the Kholer part. Kholer has a lifetime warranty on all their parts and will replace them free of charge. So Mr.
Rooter charges you an arm and a leg for these parts just to get the part for free from the manufacturer? If you want to be ripped off then by all means hire these people!?
Also, I'd like to meantion this is a brand new home, which means everything is brand new! UNBELIEVABLE!
Roto-rooter rip off artists
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Roto Rooter Rip Off Attempt 5/6/11
Roto Rooter's customer service is awful
After several weeks of following up on my requests, and submitting a complaint to the national customer service rep, and disputing the charge on my credit card, I was refunded half of the cost. The manager was apologetic and was under the impression that someone else was fixing my issue.
RotoRooter rip off
Poor service from Roto Rooter
Roto-Rooter warranty seems worthless
Problem started 3/29. Technician arrived and apparently did not listen to description of problem.
Did not write problem description on invoice. When I arrived home, problem still existed. Called RotoRooter and new technician arrived and wanted to charge me again. I refused and spoke to dispatcher again; they agreed and promised to send someone else out - no one came.
called the next day and a third technician arrived. After being promised there would be no charge, technician wanted to charge me again; in my humble opinion, first technician misdiagnosed problem and did not demonstrate that it had been fixed. Management agreed to repair problem without charge. All drains now backing up into cellar.
Called RotoRooter and was assured that this was covered under warranty. First technician returned and said that warranty was voided because another tech had worked on the job. I refused to agree to pay and he left... Waiting for several hours to hear from RotoRooter; expect no response tonight after last experience.
Cannot use any plumbing in house!
Local service has been excellent in the past - am a returning customer. What has changed?
Roto Rooter Plumbing are rip off artists
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I had a plumber to work on a clog sewer line, it was a very old pipe so the cable busted thru and busted my main supply line into the property, He gave me a price to repair the line which he busted for $428.90 I declined and elected to repair that line myself. The cost for parts $7.41 time to make the repair 1/2 hr.
It boils down to Trust, who can you trust and not be taken advantage of. Sure we are paying the person for their expertise but at what cost and is it worth it?
I've made several attempts to contact the business owner with no response, so reviews from others are important, don't knock them. A review is just as powerful as a family member co-worker, trusted friend giving you their approval or warning about a business, providing the reader with the events that happened to them.
The question is would you buy a product or service that has bad reviews and bad rating?
If my mother had a bad experience and she took the time to write a review about it, would you trust her?
As you read bad reviews it is almost always a result of how people are treated and very seldom about a defective product or service because the defective product can be exchanged for a good one, right.
Roto Rooter is being sued in Federal court for Minimum wage infractions and unfair labor laws, being sued in Massachusetts for sending unlicensed people to do work that requires a license. They are being sued for sex discrimination and i also believe for consumer fraud in another state....Bottom line their business model seems to depend on paper plumbers and fraud!!!!!
:cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry :cry shame on you all for living....
what are you roto rooter groupee.shutup and get a life .
your comments must reflect your ignorant upbringing.note to yourself get a life mr know it all.you dont even know the entire story.so you can go and keep loving this ripoff artist plumbimg company.check the complaints against this company before you start making ignorant remarks.ohh thats right you probably cant help youself. get a life and a brain fool.
If it's light work work you lazy *** why don't you do it then? These drain cleaners are out there to help and give a free estimate before work is done.
It's amazing how when you can't use your plumbing your willing to pay anything, but as soon as the work is done by a professional who know how to fix the problem right and quickly. You then complain about the price or the services.
Please do all professionals a favor and don't call any of use when you need us. You won't be missed you lazy ***...