I called Roto Rooter and explained that we had water coming up from the drain in our laundry room and that I thought it was the ejector pump going bad. The woman said that they could send out someone within the next 2 hours. The man came and looked at the ejector pump...Read more
Had a plumber come out to fix my water heater yesterday. Problem not fixed when I got home from work at 9:00 pm last nite. Called again at 10:00 pm. Now 2:45 am. Still waiting for plumber to come and have not gotten any sleep and I have to go to work tomorrow without...Read more
I was charged for 3 hours of labor even though the work was cancelled less than 2 hours after signed paperwork to begin replacement. I was not at the house and was NOT informed that the technician had already began work when I called to cancel. The technician was NOT...Read more
Roto Rooter - Scam plumbing
If you let us do the work we will deduct 69 dollars for coming out. Then they charge you 220.00 Using a snake to unplug.
Expect Huge Bill with questionable, needed work to be done!!! I worked in the Cincinnati Corporate Office for the Water Restoration Central Claims Department doing collections. I was only there two months before I left. I went home every night feeling like I needed to...Read more
Roto Rooter - Bad customer service
I was given an appointment for today between 11 am and 3 pm but by 4:30 no one came and when you call they said another 2 hrs which by then I could not wait any longer. I had to cancel after waiting all day. Now I have to find someone else will never call them again
The person came in and just looked at the sump pump and said that it needs to be replaced. He did not even open anything and check. When I asked him to check, he said it will be 290$. He said he had to cut a pipe to check. Nonsense. Then he said he can do it for $150....Read more
So bad. Came home from a weekend away to a clogged drain/malfunctioning pipe, and have sewage pouring into my basement. Called Roto Rooter and was told a technician would arrive between 8-10pm. Was also told that someone would call half an hour before arrival to...Read more
We had sewage coming into our basement. Roto rooter came out and said that the problem is a clogged line and they would have to jet it, however they wouldn’t provide that service unless they have their specialist van there to suck up water to prevent he basement from...Read more
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