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On Nov 2nd 2016. We needed a plumber asap because we were going out of town, so we called Rot Rooter.

The guy didn't have the right equipment, but cleared the shower drain and said he would have to come the next day because he didn't have the right equipment to clean our kitchen drain. He and a helper came back the next day Nov 3rd and cleared the kitchen out side main drain. It was unclogged until Dec 15th 2016. Had them come back on Dec 15th 2016 because the shower drain backed up again.

They came back out and said we had something lodge in our pipe and they would have to bust out the ceiling and cut the drain open for $2355. NOT GOING TO HAPPEN. Sadly we cleared our drain with drain opener and a plunger. In Dec of 2017 our kitchen drain backed up again.

This time I had time to ask around for a recommend plumber. Had a great guy come out and he had no problem clearing both out kitchen but we had him clean the shower drain too because it was running slow. The cost was under $400. Roto Rooter company are scammers.

They come out and pretend to clear your drains and then when you have to call them back they say it's something that's going to cost you a bunch of $$$$$$. DO NOT USE THIS COMPANY!!!!!

Product or Service Mentioned: Roto Rooter Plumbing Service.

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Full refund.

I didn't like: Overpriced.

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