696 Roto Rooter Reviews | rotorooter.com @ PissedConsumer

Jeffrey S Lxd

Centerville Roto Rooter signed a dead person to a contract

Nov 25, 2023

1.0

My sister Ronda Fortener called Roto Rooter with a line issue out to her septic tank and asked for a snake to be clear it out. When that failed, they proceeded to tell her she had a major problem. My sisters husband recently died and she has been a homemaker since she was 17. She does not work and hasnt for years. They told her they could get her approved on her dead husbands income for a $16,000 job where the money would be borrowed in her husbands name. They actually listed him as the customer and THEY listed and signed his name at the bottom of the proposal. So they told her they could get the loan approved on her dead husbands last year income. Really??? After speaking to her son and me, I told her something was wrong. Another plumber came out and cleared the line for $250 which RR said they could not clear it and charged her $400. This was all done yesterday, Friday Nov. 24. So, she called and told them the oroblem was resolved and she did not want the job anymore and to not charge her for the application or start the job. They proceeded to send her the signed documents how she cannot cancel and she would be in violation of a dead mans application and contract. My son is a lawyer in Cincinnati and has not been contacted yet but taking advantage of a recently widowed woman would be an interesting story, dont you think. I would expect a response immediately and her $400 back on the money she paid that solved nothing. Ticket number 2552**** 11/24/2023 PROPOSAL CUSTOMER Steve Fortener 6343 Durban Rd Kettering OH 45459

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Loss:

$400

Cons:

Fraud

Preferred solution: cancel project and a $400 refund on a "snake job" that supposedly did not work but a same day different plumber cleared

User's recommendation: DO NOT USE THESE PEOPLE BECAUSE OF FRAUD

Lorie B Kex

The owner price gorged, is racist and misogynistic towards women.

Aug 25, 2023

1.0

They were supposed to assess a blocked drain . No work was done, only a plumber driving to the site and a bill was generated for $ 580.00. This is price gorging and on top of this, the owner is a bully male and does not know how to address an intelligent female. It is horrible that a large company such as this harbors these kind of subcontractors/employees.

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Loss:

$580

Pros:

Arrogant owner

Cons:

Price gorging
Arrogant owner
Not intelligent

Preferred solution: Price reduction

User's recommendation: Never use Roto

Robert H Gnd

Paid 730 dollars for a clogged main drain on warranty

Oct 29, 2023

We had Roto Rooter clean out our main sewer line they tore up my vent lines because the tec was an unexperienced oaf and cut a vent line in half *** had to be cut in the dry wall to fix it and after 30 days it was clogged again and supposedly a 1 year warranty was in place when a new oaf came out i was told that their was no warranty after i was told on the phone by the dispatcher it was going to be covered by a warranty after only 30 days . i will never use them again and am going to report them to the BBB and consumer fraud

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Loss:

$700

Cons:

Bait and switch liars

Preferred solution: Price reduction

User's recommendation: find anybody else but roto rooter they are bait and switch liars

Dodi W Usp

Overpriced

Oct 11, 2023

2.9

Way Overpriced. Run! They charged $754 to unclog a drain. I have always used Roto Rooter in the past and had great results. Naturally I called them and I did not think to ask what they are charging because they were always reasonable... but not anymore! Thomas and Galbraith would have done it for $100. RIP OFF SCAMMERS!

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Loss:

$500

Pros:

Completed the job and offered free camera service to scope

Cons:

Waaaayyy overpriced

Preferred solution: Price reduction

User's recommendation: Find another service to unclog drains.

Joyce B Gzk

They scammed me out of $10,000

Jun 16, 2023

1.0

They sent an inexperienced technician to snake my clogged septic system. They ultimately replaced a pipe in the basement. A few days later, sewage was coming out of the ground onto my backyard. Another inexperienced technician came out and snaked the pipe again. The issue only worsened, but they said that was the last time they could come out. When I called a local, reputable plumbing company, they told me the clog was under the road and I had to pay them to unclog it, which they did. Roto Rotor did not unclog the pipe, but charged me $10,000!

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Loss:

$10000

Pros:

Name is known worldwide

Cons:

Workers arent honest
Send out inexperienced workers

Preferred solution: My money back.

User's recommendation: NEVER USE ROTO ROOTER.

Terri P Ajd

Cleveland, Ohio

Came to Fix One Problem and Created a Second One

Apr 27, 2023

1.0

The company sent someone to replace an upstairs faucet. While he was at my house, I cleaned the kitchen (running water and wiping down counters). When he left, my kitchen faucet water pressure was low. I called him back a few days later to address the issue. He refused to consider that something he did may have created the problem. He told me how to fix the problem: "I can't do the work for free, and I'm sure you don't want to pay me." This is my third and final time experiencing terrible customer service, dealing with poorly-trained plumbers, and observing greedy operating practices. They would rather lose a customer rather than genuinely try to help someone.

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User's recommendation: They create more problems and are overpriced for the quality of service. Find a better plumber.

Maggie R Egb

Deceiving

Apr 02, 2023

1.0

Original review Apr 02, 2023

We called them because our water bill trippled and we were not sure why. He showed up, charged us $140 for the visit. He told us we dont have a water pressure regulator but needed one desperately. He said this costs thousands of dollars but he'd give us a deal, only $1300. My husband found the regulator this morning. He replaced it for $40 and he still don't know why our water bill is so high. I feel scammed.

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Loss:

$140

Pros:

Arrived within 2 hour window

Cons:

Charged but receiving deceiving information

User's recommendation: Don't waste your money

Tom M Fem

Outrageous price, no receipt

Jan 30, 2023

1.7

I was promised an itemized receipt (i.e. parts and labor charges). Only a final price is noted. I have no idea how much was for parts and for labor. And the price was WAY too high! With my "senior discount" (listed nowhere on "receipt"), I was charged $4800 for 3 feet of pipe replaced and for cutting and replacing/refilling a 3 foot by 2 foot hole in patio cement! About 6 hours max. of labor...I feel scammed.

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User's recommendation: Do not use Roto-Rooter! Run far away! Fast!

Kelly S Ren

Cedar Rapids, Iowa

Owner is not nice

Jan 10, 2023

1.2

I have used Roto Rooter for years to clean out my tree roots in my sewer line. Two weeks ago a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base. I have spent 2 weeks trying to get an answer from someone about taking care of the tree that they left there and replacing it. I have gotten the run around from everyone until today. I was told that the owner didn't want to deal with me and to refund the money for my sewer fixing, and good luck to me on finding another company that will help me when I need it done again. This was passed onto me by a woman at the office, who tried to look for a tree for me, but at this point I was already upset and said I wanted the refund. She was nice in the beginning, however she was not today. I also spoke to a different in the office when it first happened and she was never nice to me about it. The service guys tried to cover up their mistake and didn't even tell me right away. Never have I ever felt like a piece of trash instead of a client from a major corporation.

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User's recommendation: do not use unless you want to pay for damages they cause

Jeff B Jbm

Promised a lifetime warranty that they will not honor.

Dec 06, 2022

1.3

In 2008 Roto-Rooter relined our sewer from the house to the street with their new type of lining that was guaranteed for 50 years. We were told that we would never have to shake the sewer line again. In two years, the line had to be snaked because of tree roots growing at the openings. We were then told by the representative who came to our house that the company did not know at the time of installation that the lining material would shrink, letting roots grow in the sewer line. We were told by Roto-Rooter's representative that they would come to our house every two years and snake the line for free. They have honored their promise every two years until this year. The supervisor told us today that there was only a five-year guarantee, and they were only doing it before to be nice. He stated that they have already spent too much money doing this, and they would no longer honor the guarantee. They feel since the people we spoke with are no longer working for the company, the past guarantee does not need to be honored by them. We were not aware that the change of personnel at a company voided its promises and warranties. Obviously, Roto-Rooter is not a company to do business with. Having looked on the internet, I now see how poorly they are rated as a company on all levels. Beware of doing business with Roto-Rooter in Columbus, Ohio!!!

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Cons:

Do not honor warranties

Preferred solution: Promised Service

User's recommendation: Stay away from this company!!!

Kelly S Ren

Owner doesn't care about clients

Jan 10, 2023

Original review Jan 10, 2023

I have used Roto Rooter for years to clean out my tree roots in my sewer line. Two weeks ago a service tech backed into my tree canopy and when he realized it, he pulled forward, breaking off my tree at the base. I have spent 2 weeks trying to get an answer from someone about taking care of the tree that they left there and replacing it. I have gotten the run around from everyone until today. Furthermore, I was told that the owner didn't want to deal with me and to refund the money for my sewer fixing, and good luck to me on finding another company that will help me when I need it done again. This was passed onto me by a woman at the office, who tried to look for a tree for me, but at this point I was already upset and said I wanted the refund. She was nice in the beginning, however she was not today and frankly neither was I. I also spoke to a different in the office when it first happened and she was never nice to me about it. The service guys tried to cover up their mistake and didn't even tell me right away. Never have I ever felt like a piece of trash instead of a client from a major corporation

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Preferred solution: Apology

User's recommendation: do not used unless you want to pay for damages they cause to your property

william h Ltu

Roto Rooter leaving our family without plumbing and taking 2000.00 down

Dec 23, 2022

We contacted roto rooter on 12/22/2022 thinking we had a blocked main drain. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. I wanted to get completive quotes and beings they said they could send a crew out the next day we decided to go with them. I called two other company's and cancelled trusting that ROTO ROOTER would stand by their name and business. We paid them 2000.00 down and they said they would be here the next day at 8:00am. So they called us the next day and advised that it was too cold, the trucks would not start and I spoke to the manager and he said that the backhoes would not start. If this was a legitimate well ran business they would have been prepared yesterday. So they told me they would just refund my money and " we were being unreasonable" complaining that we wanted the service that they promised and that he would just refund my money knowing we have a family in need of plumbing. Rotor Rooter is a poor company to do business with and very dishonest. Will be reporting to better business bureau for them taking a 2000.00 down payment. they also left our toilet uninstalled because we thought they would be back. What a bunch of pathetic losers. Bobby Hackworth

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Loss:

$2000

User's recommendation: do not use

Diane G Mdo

Reckless driver on Highway 17

Jan 18, 2023

There was a driver on Highway 17. He drove so close to my car. He almost hit me trying to pass the car in the left lane and finally he had to get into the left lane. I dont believe reckless driver should be able to work for companies because one day you guys are gonna be responsible for a death I hope this person has found and reprimanded more than a slap on the hand not OK.

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Anonymous

Guest-4276470

Saint Petersburg, Florida

Can't get the job done!!

Jan 06, 2023

2.0

Personnel are professional but the equipment they have to work with is very outdated. If you don't have the right tools you can't do the job well. And their tools are a bunch of junk...

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Anonymous

Guest-4103841

Sanford, Florida

The plumber that came out lied and said it was my fault

Oct 26, 2022

1.0

They came out to a place I rent, unclogged the toilet, left me with a mess, went back and told the property management that it was my fault, and so I'm now being charged! If theres anything I hate, its liars! /

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User's recommendation: Don't trust them to tell the truth

Anonymous

Guest-3935901

Greenwood Village, Colorado

Price gouging

Sep 08, 2022

2.7

price to have my kitchen sink drain cleaned was over 400.00 dollars. I was given a 75. dollar cupon that brought it down to 340.00. This is highway robery to run a drain snake 45 feet to clean out a drain

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User's recommendation: shop around use roto rooter only as a last resort.

Contact Information

Website:

www.rotorooter.com

Mailing Address:

255 East 5th Street, Suite 2500

Cincinnati, Ohio 45202

United States

Phone:

(800) 768-6911

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Top Roto Rooter Reviews

"Rdeemed coins didn't recieved in Paytm wallet"

"Centerville Roto Rooter signed a dead person to a contract"

Centerville Roto Rooter signed a dead person to a contract

The owner price gorged, is racist and misogynistic towards women.

Paid 730 dollars for a clogged main drain on warranty

Overpriced

They scammed me out of $10,000

Came to Fix One Problem and Created a Second One

Deceiving

Outrageous price, no receipt

Owner is not nice

Promised a lifetime warranty that they will not honor.

Owner doesn't care about clients

Roto Rooter leaving our family without plumbing and taking 2000.00 down

Reckless driver on Highway 17

Can't get the job done!!

The plumber that came out lied and said it was my fault

Price gouging

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