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Basement flooded during the night. My son-in-law bought a pump, removed the water, lifted everything up in the finished rec room, disinfected the floor, & removed the baseboards himself before Roto Rooter even got here. But their bill charged us for all of what my...
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#1281432
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My headline summarize it all! Roto Rooter arrived 6 hours late for an appointment. Once plumber arrived he said he is off the clock in a few minutes. He did not locate where the leak is coming from and said someone will come out in the morning. He referred me to the...
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1.0
I liked
  • Plumber who arrived late was polite and courteous
  • Clean up person was courteous and polite
I didn't like
  • Arrived late
  • Customer service was rude and disrespectful
  • Customer service manager was rude and unprofessional
#1280773
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Roto Rooter - Drain work

Rohming #3468and Mung#3650 did a great job fixing my Plumbing in my bathrooms, they worked in a professional and timely manner cleaning up behind them self thoroughly I was more than satisfied with their work.
#1280453
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I had Roto- Rooter come to my home for a blockage in the drain pipe going out to the main street. First it took them three days to finally get to my home. Every day they would call me every few hours to say they would be there soon, so I had to stay at home waiting for...
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1.2
#1267433
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I took the day off work to to be home for a water heater repair call. I had been given a service window of 11am-3pm but waited until 5pm to cancel, when I was told no one could be here until 6:30pm. Roto Rooter is notoriously expensive, and even more so when you miss...
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#1257547
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Roto Rooter - Never showed up for the job

I made an appointment btwn. 12pm-4pm. Technician called me two hours prior to the appointment asking if he can come earlier. I said yes. Never called back, never showed up! I will never use this company again! O stars!
#1256640
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Called at 5:30 pm because they advertise 24 hour service. I had waste water coming up in the shower. I used local number and gave my address twice. After I was told by service tech he would be here in an hour or two they called back and said I was not in their service...
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1.0
I didn't like
  • Customer service
#1251509
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Was charged 4x the going rate for a repair. Customer service LIES to you in order to gain your business. Told me that they had leak detection equipment & would send someone out on Saturday...NEVER SHOWED after 3 hours, called back said was NEXT on list. 2 hours later...
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1.5
#1249532
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Roto Rooter - Unhappy customer

Incompetent work flooded 2 rooms and they don't want to take responsibility.
1.1
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Turnaround Time
Value for money
#1245161
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Contact Roto Rooter

Mailing Address:
Roto-Rooter Group, Inc.
2500 Chemed Center 255 East Fifth Street
Cincinnati, Ohio 45202-4726
Phone:
(800) 768-6911
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Roto Rooter - Horrible

Not only was I charged 4x what our regular plumber charges but the toilets were clogged after one use. The worst and most expensive. Roto Rooter are crooked.
#1244624
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