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I had a sump pump issue in the early afternoon (not late at night) on a weekday and need the pvc pipe replaced as it was disconnected. I had already purchased another new sump pump as a back-up, even though the one I had still worked. He insisted he use the new sump...
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I didn't like
  • Being taken advantage of
#1191285
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Roto Rooter - Still waiting

they were supposed to be here between noon and 4 p.m...it is after 4 and still no phone call that they are on their way..took off work to be here all afternoon..called them..they dont know what time they will be here..forget them
1.0
Details
Customer service
Price Affordability
Reliability
Service Scheduling
Turnaround Time
Value for money
#1186477
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They quoted me a price range for a job and I told them to go ahead based on the maximum price quoted. I agreed to have them perform the work. They had me sign authorization to do the work. When they finished the job the price they charged was much higher then I was...
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#1181603
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On Nov 2nd 2016. We needed a plumber asap because we were going out of town, so we called Rot Rooter. The guy didn't have the right equipment, but cleared the shower drain and said he would have to come the next day because he didn't have the right equipment to clean...
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1.4
I didn't like
  • Overpriced
#1178923
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Called Roto Rooter 1/22/18 for a blocked clothes washer floor drain. Was pleasantly surprised the response was pretty good. The tech worked for an hour or so and cleared most of the blockage but it still would overflow when draining. He told me lint from the washing...
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1.0
#1178114
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My experience is based on terrible service and very expensive. Run away and do not use them. Plumber was alex and tried to fix a sink in my home. Charged me 350 + parts and said he would return in 2 days and replace from a part he had to purchase. I had 3 other small...
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1.0
I didn't like
  • Service
  • Quality of work and jacked up pricing
  • Unethical practices
#1175753
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Our main drain in our basement backs up all the time, at least once a year we have to have it cleaned out. For years we called Roto Rooter and the last 2 times they have came out they called in a supervisor to run a camera down our line to check for cracks. Both times...
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1.0
I liked
  • Nah
I didn't like
  • Poor customer service
  • Ridiculous price
#1173297
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Call Roto-Rooter out on Sunday January 14th after arriving show the gentleman where they clean out was in the basement he didn't want to bring his equipment downstairs he wanted to clean it out outside I said fine but I don't know where it's at so he did bring the...
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#1169400
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Roto Rooter - Awful company

Please do your self a favor and never hire roto rooter. I hired them to do a job and it was never fixed, called more than a few times they stated they fixed the issue but it was never even remotely working. Lies lies lies
#1164811
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So 2 days ago I posted a review of Roto Rooter how it took them 3 days to return a service scheduling g phone call and actually send a tech out. Now I'm Insurance adjuster and I live in the Midwest so I understand claims from the customer and insurance side and I also...
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1.0
#1164252
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