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Roto Rooter has agreed to refund me the $410 charge for snaking a camera down the sewer line after they failed to rod it out. They used the images of roots in the line to recommend a trench seven feet deep across the front yard, replacing the old pipe with pvc and...
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I liked
  • How quickly i was offered a refund
#914687
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On Labor Day, sewage began bubbling up in three basement drains: floor, shower and toilet. Only Roto Rooter was available on the holiday. A guy and his supervisor said they couldn't get the line rodded out and showed me a DVD they'd made by snaking a camera down the...
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I didn't like
  • Being massively overcharged
#914661
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Called about a blocked sewer line that was backing up in the driveway drain. Also told them there was no backup into the house. asked about cost and was told the technician would review the blockage upon arrival and give me a price. upon arrival he casually looked at...
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h.kitchener
h.kitchener

He quoted you a price. If you didn't like it you didn't have to agree to it. They are a private enterprise and can charge what they want. Not like their price---go elsewhere.

2.2
#914468
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Roto Rooter Plumbing Service Review

Roto Rooter
#946250
2.2
Details
Roto Rooter charged $284 to replace a toilet value that would not cut off the water. Then they charged $120 to stop a leaking toilet. Plus $64 for parts. This is outrageous. They are a rip off more than double the price of any other plumber.
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Roto Rooter Plumbing Service Review

Roto Rooter
#859977
1.6
Details
Had service for sewer main line back up, which in past takes about 30 minutes to unplug, and was OVERCHARGED $389!!!! For real???? I never have pd. more than $120!!!!! NEVER call them again! Kid was nice, but did SAME job others have done!!
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Roto Rooter Plumbing Service Review

Roto Rooter
#836930
1.4
Details
Water was dripping in the garage from the ceiling. It took less than 1.5 hours to repair the leak and was charged over 500.00 dollars to repair. That sucks.
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Roto Rooter Shower Repair Review

Roto Rooter
#829503
1.5
Details
Paid $300 for a 15 minute repair. And the nerve of the tech to ask my husband for help hold the shower replacement part so he can grab a tool. I think that they are way overpriced. The part that was needed the tech had to go to my local lowes to buy it. I asked how much the part was he said 15.00 and tax.
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I made an appointment a week in advance. They did not show up for the appointment and they did not call during the two hour window when they were supposed to arrive. I sent an email and left my house, since I had no intention of waisting my entire day waiting for...
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1.0
#903306
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On two different days I was waiting and waiting for the plumber to show up. As I sat getting grey and wrinkled waiting for someone to show up and figure out why my bathroom smells like a porta-potty. I would occasionally get calls from a number out of state to tell me...
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Rockland, Massachusetts
I didn't like
  • Poor customer service
#901189
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Hello! I am a homeowener. Rotoroter came out to my home. Years ago and it last a couples years. March 2015 they fix it again july 2016 it broke again a little over a year come on Now.We cant afford 1,100.00 and we living on a fix income.I dont have that type of...
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#896075
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Yesterday we had a toilet installed (was leaking at the base). We called RotoRooter since that toilet was installed by them about 5 yrs ago. Plumber arrived and told my husband that installing the new toilet which we purchased, would cost between $500-$600 because...
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2.3
I liked
  • Came on time
I didn't like
  • Way they swindle customers
#889437
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I called Roto Rooter to come figure out why there was a strong sewage smell coming from my cabinet near my sink. I asked the dispatcher how much the visit would cost and was told "nothing! We provide a free estimate". I was then told someone would be out in two hours....
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1.4
Poquoson, Virginia
#888932
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By far the most unprofessional company I've ever dealt with. Called to set up emergency service at my place of business shortly after 5pm, was told they could get a technician out to me by 8:30. 9pm comes and goes and i call back and they said the original dispatcher...
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Anonymous
Anonymous

Hey dear! I'm a formal employee at this company and I know how it goes! Everything is based on sell and make technician to walk in the clients hause and sell as much as they c...

1.0
Chelsea, Massachusetts
#888300
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The franchise hete in Clarksville, Tn is nothing like the horror stories. They do good work, and take care of their customers. There is a little bit of favortism since the owners wife is the secratery/dispacher and her son is a tech. Despite giving him the easy big...
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4.3
#886574
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