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We called 3 days ago and were given a time frame from 6-8 pm and the first day we called at 8 because we haven’t received a phone call they said the “tech” got held up at another job. The second day the same thing happened. We are now on the 3rd day same thing no phone...
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1.0
#1205254
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Roto Rooter - Fake company who overcharges

Jerks came out to my house I fixed the problem while he was in his truck and demanded me to pay him thinking he fixed it. Do not ever use this company !!!
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
Website
#1197157
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I own a business sent one of my guys to meet roto rooter at a property I maintain to get a quote. Tech fills out paper and attached to that paper is his business card. The quote im able to make out 1 word price and the numbers $524.81. i cannot read what the underlying...
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I didn't like
  • Communication and legitimacy of inspection
#1194580
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I had a sump pump issue in the early afternoon (not late at night) on a weekday and need the pvc pipe replaced as it was disconnected. I had already purchased another new sump pump as a back-up, even though the one I had still worked. He insisted he use the new sump...
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I didn't like
  • Being taken advantage of
#1191285
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Roto Rooter - Still waiting

they were supposed to be here between noon and 4 p.m...it is after 4 and still no phone call that they are on their way..took off work to be here all afternoon..called them..they dont know what time they will be here..forget them
1.0
Details
Customer service
Price Affordability
Reliability
Service Scheduling
Turnaround Time
Value for money
#1186477
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They quoted me a price range for a job and I told them to go ahead based on the maximum price quoted. I agreed to have them perform the work. They had me sign authorization to do the work. When they finished the job the price they charged was much higher then I was...
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#1181603
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On Nov 2nd 2016. We needed a plumber asap because we were going out of town, so we called Rot Rooter. The guy didn't have the right equipment, but cleared the shower drain and said he would have to come the next day because he didn't have the right equipment to clean...
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1.4
I didn't like
  • Overpriced
#1178923
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Called Roto Rooter 1/22/18 for a blocked clothes washer floor drain. Was pleasantly surprised the response was pretty good. The tech worked for an hour or so and cleared most of the blockage but it still would overflow when draining. He told me lint from the washing...
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1.0
#1178114
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My experience is based on terrible service and very expensive. Run away and do not use them. Plumber was alex and tried to fix a sink in my home. Charged me 350 + parts and said he would return in 2 days and replace from a part he had to purchase. I had 3 other small...
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1.0
I didn't like
  • Unethical practices
  • Service
  • Quality of work and jacked up pricing
#1175753
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Our main drain in our basement backs up all the time, at least once a year we have to have it cleaned out. For years we called Roto Rooter and the last 2 times they have came out they called in a supervisor to run a camera down our line to check for cracks. Both times...
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1.0
I liked
  • Nah
I didn't like
  • Poor customer service
  • Ridiculous price
#1173297
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