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My 84 year old mother called about a leak from her toilet. When they finally showed up at 8 pm the next day they charged her $ 439 to replace a $16 valve assembly. I gave the local supervisor a chance to address this and all he said was the price was presented up front...
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#1101353
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I called Rotor Rooter in Cincinnati for an emergency service on a Saturday around 3:00 they came out at about 5:00 and quoted me 400.00 for a leak under a sink. At 8:46 at night a man calls and says THERE ARE ADDITIONAL PROBLEMS THAT NEED TO BE FIXED HE WENT ON AND ON....
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#1099257
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Roto Rooter - Totally pissed

Called for service to get a blocked sewer line cleared. Was told it wad cleared only to have another sewer backup that same night. Had to call another plumber to get the job done right....and was charged less. Worse plumbing company ever.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Warranty
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#1092280
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We requested a tech out due to a noise in the pipes that we heard. It turned out to be a water pressure reducing value. The value only needed to be adjusted but the tech was insistent that it needed to be replaced. He called a senior tech who asked him to try a few...
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#1092177
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Called at 7:30 this morning for an appointment this evening between 6-10. At 8:00 pm they called and said they didn't have anyone who could come out and fix my clogged drains. Its friday and they said they couldn't get anyone out until Monday!!! I called a local...
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#1080746
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Roto Rooter send an 60+ year old man who had hip problems to my home to make my toilet flush. He charged me $595.00 just to snake it. After over 4 hours, my toilet still didn't flush. And he thought it was good that he gave me a $40.00 discount. He came in my house...
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#1069455
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I have been waiting for my last paycheck the office manager tells me it was mailed two weeks ago and I know that she is lying and then when I talk with the owner Jennifer she tells me it was mailed May 5th which is also a lie!! I live down the road it would take one...
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1.0
#1045832
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On April 8, 2017, I called Roto Rooter due to toilet overflowing causing water damage to 3 rooms. Roto Rooter came out and lied about unclogging the drain line (it overflowed again one week later). They told me that the home would not be fit to live in if they didn't...
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Anonymous
Mike Johnson

Your story is NOT unusual. Anytime ANY restoration company tells you what your insurance company will and won't pay for is a start to a bad decision. Fact is tearing out your ...

1.1
I didn't like
  • Gouging
  • Quality of work and jacked up pricing
  • I was over charged and ripped off
#1039380
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Had a slow drain issue in my kitchen sink. Not an emergency just a nuisance. Decided to have it rooted so called the name we all know Rotorooter. They come out look around and says OK he will get it out asap and starts back to his truck. I ask him how much this will...
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#1028128
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Roto Rooter doesn't just clear your drains, they clear your pocket book! Dishonest Sales Tactics. The plumber was great. He fixed the issue very quickly. The issue is the intake receptionist or the company policy that doesn't state the price upfront. I called to ask...
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2.6
#1024247
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