Product: Roto Rooter Customer Care Clear all filters (16 of 16 reviews match)
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My headline summarize it all! Roto Rooter arrived 6 hours late for an appointment. Once plumber arrived he said he is off the clock in a few minutes. He did not locate where the leak is coming from and said someone will come out in the morning. He referred me to the...
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1.0
Product
Roto Rooter Customer Care
I liked
  • Plumber who arrived late was polite and courteous
  • Clean up person was courteous and polite
I didn't like
  • Arrived late
  • Unable to find the leak
  • Customer service manager was rude and unprofessional
#1280773
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Called Roto Rooter and was told a technician would arrive between 8-10pm. Was also told that someone would call half an hour before arrival to confirm. At 9:55pm, someone called while I was cleaning up sewage and I returned the call about 5 minutes later. I was then...
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Product
Roto Rooter Customer Care
#1219023
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Most unprofessional company on the planet, canceled appointment day of service. I lost a entire day of wages waiting on these morons. Roto Rooter is full of it. Pun intended. {{Redacted}}.
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1.4
Product
Roto Rooter Customer Care
#1215869
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We called 3 days ago and were given a time frame from 6-8 pm and the first day we called at 8 because we haven’t received a phone call they said the “tech” got held up at another job.The second day the same thing happened. We are now on the 3rd day same thing no phone...
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1.0
Product
Roto Rooter Customer Care
#1205254
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Called to get sewer ungloged had appointment scheduled between 4-6 an finally showed up at 8, had to call dispatcher twice they won't call you an say they are running late.Had camera guy set up two days later between 7-10, dispatcher called after 8 saying no one was...
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1.0
Product
Roto Rooter Customer Care
#1134728
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Called at 7:30 this morning for an appointment this evening between 6-10.At 8:00 pm they called and said they didn't have anyone who could come out and fix my clogged drains. Its friday and they said they couldn't get anyone out until Monday!!! I called a local company...
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Product
Roto Rooter Customer Care
#1080746
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I have been waiting for my last paycheck the office manager tells me it was mailed two weeks ago and I know that she is lying and then when I talk with the owner Jennifer she tells me it was mailed May 5th which is also a lie!!I live down the road it would take one day...
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1.0
Product
Roto Rooter Customer Care
#1045832
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Roter roter in new orleans are a very races company there very races toward the black americans its not the employes its the mangers in office mr mike and assit manger mr tommy no one should b treaded different i well never ever yous there sevice
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Anonymous
Anonymous

What kind of races are they looking for? Foot races? Go-Karts? Are they even suggesting you watch Nascar races on TV?!? I don't wish that on anyone on any color, creed or reli...

Product
Roto Rooter Customer Care
#935605
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I made an appointment a week in advance.They did not show up for the appointment and they did not call during the two hour window when they were supposed to arrive. I sent an email and left my house, since I had no intention of waisting my entire day waiting for them....
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1.0
Product
Roto Rooter Customer Care
#903306
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By far the most unprofessional company I've ever dealt with.Called to set up emergency service at my place of business shortly after 5pm, was told they could get a technician out to me by 8:30. 9pm comes and goes and i call back and they said the original dispatcher...
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Anonymous
Anonymous

Hey dear! I'm a formal employee at this company and I know how it goes! Everything is based on sell and make technician to walk in the clients hause and sell as much as they c...

1.0
Chelsea, Massachusetts
Product
Roto Rooter Customer Care
#888300
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