Product: Roto Rooter Customer Care Clear all filters (0 of 20 reviews match)
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I thought that he was representing the company Roto Rooter very poorly. He walked into my kitchen was no more than a minute and stated he could not do the job. I ask him why did they send you ecause this job was rescheduled from the previous weekend of 7/7/18. I...
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Roto Rooter Customer Care
#1306245
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My headline summarize it all! Roto Rooter arrived 6 hours late for an appointment. Once plumber arrived he said he is off the clock in a few minutes. He did not locate where the leak is coming from and said someone will come out in the morning. He referred me to the...
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1.0
Product
Roto Rooter Customer Care
I liked
  • Plumber who arrived late was polite and courteous
  • Clean up person was courteous and polite
I didn't like
  • Unable to find the leak
  • Arrived late
  • Customer service manager was rude and unprofessional
#1280773
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Roto Rooter - Never showed up for the job

I made an appointment btwn. 12pm-4pm. Technician called me two hours prior to the appointment asking if he can come earlier. I said yes. Never called back, never showed up! I will never use this company again! O stars!
Product
Roto Rooter Customer Care
#1256640
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After I was told by service tech he would be here in an hour or two they called back and said I was not in their service area and to call another Roto Rooter in a different town. I called them and told the answering service it was an emergency. After two hours I...
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1.0
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Roto Rooter Customer Care
I didn't like
  • Customer service
#1251509
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Roto Rooter - Unhappy customer

Incompetent work flooded 2 rooms and they don't want to take responsibility.
1.1
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Advertised vs Delivered
Customer service
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Value for money
Product
Roto Rooter Customer Care
#1245161
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Called Roto Rooter and was told a technician would arrive between 8-10pm. Was also told that someone would call half an hour before arrival to confirm. At 9:55pm, someone called while I was cleaning up sewage and I returned the call about 5 minutes later. I was then...
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Roto Rooter Customer Care
#1219023
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Most unprofessional company on the planet, canceled appointment day of service. I lost a entire day of wages waiting on these morons. Roto Rooter is full of it. Pun intended. {{Redacted}}.
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1.4
Product
Roto Rooter Customer Care
#1215869
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We called 3 days ago and were given a time frame from 6-8 pm and the first day we called at 8 because we haven’t received a phone call they said the “tech” got held up at another job.The second day the same thing happened. We are now on the 3rd day same thing no phone...
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1.0
Product
Roto Rooter Customer Care
#1205254
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Called to get sewer ungloged had appointment scheduled between 4-6 an finally showed up at 8, had to call dispatcher twice they won't call you an say they are running late.Had camera guy set up two days later between 7-10, dispatcher called after 8 saying no one was...
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1.0
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Roto Rooter Customer Care
#1134728
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Called at 7:30 this morning for an appointment this evening between 6-10.At 8:00 pm they called and said they didn't have anyone who could come out and fix my clogged drains. Its friday and they said they couldn't get anyone out until Monday!!! I called a local company...
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Roto Rooter Customer Care
#1080746
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