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We had sewage coming into our basement. Roto rooter came out and said that the problem is a clogged line and they would have to jet it, however they wouldn’t provide that service unless they have their specialist van there to suck up water to prevent he basement from clogging.

When work was completed, and $2200.00 later, they said we needed a new sewer pipe and ours was cracked and compressed in several areas. They said they couldn’t even guarantee our pipe to last 24 hours that is how bad of shape it was in. They quoted $28,500 to replace sewer line. Fast forward a week, we had sewage back up again.

This time we called a professional company out who immediately said it didn’t make sense to have sewage coming in like we did and even if the line was clogged it would not allow the sewage to come seeping in like it was. They suggest we call the sewer authority because they thought it was most likely a problem with the main line. We called and the company waited around until they came and the sewer authority determined that it was their line that was clogged, not our line. They cleared the main line.

The plumbing company that we had there then ran a camera through our line where they determined that our line was completely fine. There were no cracks or compressions! So roto rooter basically sold us a service that we didn’t need or fix the problem, plus they tried to convince us to spend almost $30k to replace the sewer line that wasn’t even in need of replacement!

They are the worst company ever. I would never recommend them to anyone and there couldn’t be a situation severe enough for us to ever use their “services” ever again.

Reason of review: Pricing issue.

Location: 8919 Double Hills Rd, Denton, MD 21629, USA

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