Roto Rooter Boston, MassachusettsComplaints and Reviews

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1.9 Based on 82 reviews
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3 Plumbers in Massachusetts stood up for their Plumbing licenses against Wall St. Giant Chemed Corporation. Chemed Owns Roto rooter and after purchasing this company Chemed stripped the RR of its overhead and put that Burden on the employees. Roto rooter Employees Purchase their own trucks,tools,gas etc while depending on Call centers based in Baltimore and Chicago to dispatch Techs to homes throughout the country. If you Call a Number in NY you... Read more

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Chemed corporation owned Roto rooter Franchises have been caught forcing unlicensed techs to do plumbing work in conflict with states that require that plumbers be licensed. This is most likely done because most licensed Plumbers do not want to work for the company and also because the company has been able to finacially benefit from charging customers a Rate that would represent work done by a licensed person while paying a TECH a lower pay... Read more

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This company is very unprofessional. I had a broken pipe in bathroom which caused a heavy leak through my kitchen ceiling under my bathroom. So on Saturday at 5pm, I called w/emergency. I was told at 8am the next day I'd be first. At 8am, they cancelled and said no one available all day! Guy was prob. away. Don't they have more than 1 plumber? They knew our water had been off too!!! The dispatcher kept putting me on hold and talking to the... Read more

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yesterday i had an appointment between 8 am and 10 am. then at 10 am they call and say between 10am and 2:30 pm. i get a call they have to cancel until today between 8am and 10 am. this morning they tell me someone will be at my house by 9am. i got a call at 9am and the person is finishing a job in waltham ma and will be at my house before noon. what do you think will he show up? they advertise 24 hour service and emergency service. my... Read more

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roto rooter appointment began from 8 to 10 am then 10:30 to 2:30. now they cancelled for the next day. all i needed fixed was a leaky toilet shut off valve. i evern cancelled an appointment and stayed home waiting. what gets me they are very expensive they now cannot come until the next day between 8 and 10. they cannot even guaranetee i will be the first call i am so upset maybe i need to try another company. anyone know a better plumbing... Read more

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Roto Rooter was caught redhanded sending unlicensed people posing as plumbers even after a complaint with the state Board of Massachusetts was filed along with a complaint in Massachusetts superior court. This company does not care about your safety or thier own workers either.Chemed is a Bottom feeding company that doesnt have a care as to your tax dollars(being sued for medicare fraud) Doesnt care about your health (Vistas admitting patients... Read more

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Problem started 3/29. Technician arrived and apparently did not listen to description of problem. Did not write problem description on invoice. When I arrived home, problem still existed. Called RotoRooter and new technician arrived and wanted to charge me again. I refused and spoke to dispatcher again; they agreed and promised to send someone else out - no one came. called the next day and a third technician arrived. After being promised there... Read more

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Its is alledged in Massachusetts Superior Court that Roto Rooter sends unlicensed Persons posing as Plumbers to do work that requires a License in the Commonwealth. These drain cleaners and apprentices are forbidden by Massachusetts State law and State plumbing code from doing any plumbing other than drain cleaning with out direct supervision. In Federal court its alledged that the company forces its employees to Purchase their own company... Read more

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The state or Rhode island doesnt have a License check page....however the Massachusetts Government page Posts Licenses. I did a quick check and couldnt find the License #'s for either if the Ghost hunter guys claiming to be Licensed plumbers for Roto Rooter.If any one knows if they are actually licensed let me know...They may very well Just be drain cleaners? The state or Rhode island doesnt have a License check page....however the... Read more

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Roto Rooter Currently Has had a 2-1 ratio of apprentices to licensed Plumbers. When you call or called them chances are 50/50 as to whether you will get or got a licensed plumber. An apprentice is not allowed to do any work unless directly supervised by a Licensed Plumber. They often allow drain cleaners (not even apprenticed)to do plumbing. This could result in cross connections(poisoning of your water supply) or gas filling your home resulting... Read more

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